Before you call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance. You will be charged for a service call while the appliance is in warranty if the problem is not caused by defective product workmanship or materials.
Your new appliance is a carefully engineered product. Many times, what appears to be a reason to call for service requires nothing more than a simple adjustment you can easily make in your own home or is normal operating characteristic of appliance under certain conditions.
This list is applicable to a variety of models; some of the items will not necessarily apply to your appliance.
OCCURRENCE | POSSIBLE CAUSE/SOLUTION |
Range is not level. | (1) Poor installation. Place oven rack in center of oven. Place a level on the oven rack. |
| Adjust leveling legs at base of range until the rack is level. When range is level, cooktop |
| may appear out of alignment if countertop is not level. (2) Weak, unstable floor. Be sure |
| floor is level and can adequately support range. Contact a carpenter to correct sagging or |
| sloping floor. (3) Kitchen cabinet misalignment may make range appear to be unlevel. Be |
| sure cabinets are square and have sufficient room for range clearance. |
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Cannot move appliance | (1) Cabinets not square or are built in too tight. Contact a cabinet maker to correct the |
easily. Appliance must be | problem. (2) Contact builder or installer to make appliance accessible. (3) Carpeting |
accessible for service. | interferes with range. Provide sufficient space so range can be lifted over carpet. |
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Entire range or oven does | (1) Make sure cord/plug is tightly into outlet. (2) Service wiring is not complete. (3) Power |
not operate. | outage. Check house lights to be sure. Call your local electric company for service. |
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* Oven control beeps and | (1) This oven is equipped with a state of the art electronic oven controller. Among the many |
displays F error code | features is a full time oven circuit diagnostics system. The controller constantly monitors |
| the internal circuitry as well as several crucial oven circuits to insure they are all operating |
| correctly. If at any time one of these systems fails, the controller will immediately stop the |
| current operation and beep continuously (flashing an error code of “F1, F2, F3”, or “F9” in |
| the controller display window. (2) Electronic control has detected a fault condition. Press |
| STOP/CLEAR to clear the display and stop the beeping. Reprogram oven. If fault remains, |
| record fault number. Press STOP/CLEAR and contact authorized servicer. |
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Oven light does not work. | (1) Replace or tighten bulb. See Changing Oven Light in this owner’s Guide for instructions. |
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Surface unit does not heat. | (1) No power to the appliance. Check steps under “Entire Range or Oven Does Not Oper- |
| ate” in this Before you Call checklist. (2) Incorrect control setting. Make sure the correct |
| control is on for the surface unit to be used. |
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Surface units too hot or not hot enough.
(1)Incorrect control setting. Make sure the correct control is on for the surface unit to be used. (2) Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavyweight cookware. Flat pans heat better than warped pans. Cookware materials and weight of the material affect heating.
Drip bowls are pitting or rusting.
(1)Foods with acids, such as tomatoes, if allowed to stand in/on bowls will cause corro- sion. Remove and wash drip bowls as soon as possible after spillover. (2) Normal environ- ment. Houses along sea coast are exposed to salt air. Protect bowls as much as possible from direct exposure to salt air.
Drip bowls turning color or distorted out of shape.
(1)Bottom surface of cookware extends beyond surface elements and touches cooktop surface. This can cause high enough temperatures to discolor the drip bowls. DO NOT use cookware of this type. Pan sizes should be matched to the size of the element. Replace- ment drip bowls may be purchased from your dealer.
Scratches or abrasions on (1) Coarse particles such as salt or sand between cooktop and utensils can cause
cooktop surface.scratches. Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do not affect cooking and will become less visible with time. (2) Cleaning materials not recommended for
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