Frigidaire FGHB2878LP, FGHB2878LE Before YOU Call, United States Canada

BEFORE YOU CALL

1-800-944-9044 (United States)

1-800-265-8352 (Canada)

Visit our web site at

www.frigidaire.com.

CONCERN

POTENTIAL CAUSE

COMMON SOLUTION

AUTOMATIC ICE MAKER

Ice maker is not mak-	•	Ice maker is turned off.	•	Turn on ice maker. For the fresh food ice maker, press and
ing any ice.				hold the “Ice Off” button for 4 seconds until the indicator turns
				off. For the freezer ice maker, lower the wire signal arm.
	•	Refrigerator is not connected to wa-	•	Connect the unit to the household water supply and ensure
		ter line or water valve is not open.		the supply valve is open.
	•	The water supply line is kinked.	•	Ensure that the supply line does not kink when the refrigera-
				tor is pushed into place against the wall.
	•	The water filter is not seated	•	Remove and re-install the water filter. Be sure to push the
		properly.		filter firmly so that you hear it lock solidly into position.
	•	The water filter may be clogged	•	If water dispenses slowly or not at all, or if the filter is six (6)
		with foreign material.		months old or older, it should be replaced.
	•	Saddle valve on cold water pipe	•	Turn off household water line valve. Remove valve. Ensure
		is clogged or restricted by foreign		that valve is not a self-piercing saddle valve. Clean valve.
		material.		Replace valve if necessary.
Ice maker is not mak-	•	Ice maker is producing less ice	•	The fresh food and freezer ice makers will each produce
ing enough ice.		than you expect.		approximately 2.5 pounds of ice every 24 hours depending
				on usage conditions.

•If water dispenses slower than normal, or if the filter is six

with foreign material.(6) months old or older, it should be replaced.

•The water supply line is kinked. • Ensure that the supply line does not kink when the refrigera- tor is pushed into place against the wall.

•Saddle valve on cold water pipe • Turn off household water line valve. Remove valve. Ensure

is clogged or restricted by foreign that valve is not a self-piercing saddle valve. Clean valve.

material.Replace valve if necessary.• The water filter may be clogged

Freezer ice maker will	•	Ice maker wire signal arm is be-	•	Move the item and release wire signal arm. Remove any ice
not stop making ice.		ing held down by some package		cubes that may have frozen together over the wire signal
		in the freezer that has fallen		arm.
		against the ice maker.
Ice cubes are freezing	•	Ice cubes are not being used	•	Remove ice container and discard ice. The ice maker will
together.		frequently enough.		produce fresh supply. Ice should be used at least twice
				weekly to keep the cubes separated.
	•	Ice cubes are hollow (shells of	•	This generally occurs when the ice maker does not get
		ice with water inside). The hollow		enough water. This is usually the result of a clogged water
		cubes break open in the bin and		filter. Replace the water filter.
		leak their water onto existing ice,
		which causes it to freeze together.
ICE DISPENSER
Dispenser will not dis-	•	There is no ice in the bin to be	•	See the “Ice maker is not making any ice” section above.
pense ice.		dispensed.
	•	The refrigerator doors are not com-	•	Be sure the refrigerator doors are completely closed.
		pletely closed.
	•	Dispenser paddle has been pressed	•	The motor overload protector will reset in about three (3)
		too long and the dispenser motor		minutes and then ice can be dispensed.
		has overheated.
Ice dispenser is	•	Ice has melted and frozen around au-	•	Remove ice container, thaw, and empty the contents. Clean
jammed.		ger due to infrequent use, temperature		container, wipe dry, and replace in proper position. When
		fluctuations, and/or power outages.		new ice is made, dispenser should operate.
	• Ice cubes are jammed between ice		•	Remove ice cubes that are jamming the dispenser.
		maker and back of ice container.
OPENING/CLOSING OF DOORS/DRAWERS
Door(s) will not close.	•	Door was closed too hard, causing	•	Close both doors gently.
		other door to open slightly.
	•	Refrigerator is not level. It rocks	•	Ensure floor is level and solid, and can adequately support the re-
		on the floor when moved slightly.		frigerator. Contact a carpenter to correct a sagging or sloping floor.
	•	Refrigerator is touching a wall or	•	Ensure floor is level and solid, and can adequately support the re-
		cabinet.		frigerator. Contact a carpenter to correct a sagging or sloping floor.
Drawers are difficult to	•	Food is touching shelf on top of	•	Remove top layer of items in drawer.
move.		drawer.	•	Ensure drawer is properly installed on track.
	•	Track that drawers slide on is dirty.	•	Clean drawer, rollers, and track. See Care & Cleaning.

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