BEFORE YOU CALL (Solutions to Common Problems)
IMPORTANT
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Entire cooktop does not operate.
Cooktop turns OFF while cooking.
Cooking Zone does not heat food (Power level is flashing).
Cooking Zone does not heat food.
Cooking Zone heats food too hot or not hot enough.
Food does not heat evenly.
Poor cooking results.
Cooktop Zone Control displays C or timer display displays a 2 digits error code.
POSSIBLE CAUSE/SOLUTION
Cooktop controls are locked. Set the cooktop controls to unlock the Cooktop.
Make sure household electrical circuit breaker is ON and that power is properly supplied to the Cooktop.
Service wiring is not complete. Contact installation agent or dealer.
Electrical power outage. Check house lights to be sure. Call your local electric company for service.
Cooktop internal heat sensor has detected high temperatures inside the appliance. Be sure the appliance vent holes are not blocked. Refer to the Installation Instructions supplied with the cooktop for more detailed cooktop installation information.
Fluids spilled or object lying on controls area of cooktop. Clean spills or remove object.
No cookware was placed on the Cooking Zone, or the cookware material type is incorrect for Induction Cooking.
Cookware bottom not large enough for Cooking Zone. Cookware is warped or in poor condition.
Cookware is not centered on Cooking Zone.
Cookware resting on cooktop trim or does not rest completely on cooktop surface.
No power to the appliance. Check steps under "Entire cooktop does not operate" in this checklist.
Incorrect Cooking Zone control setting. Make sure the correct control is ON for the Cooking Zone being used.
Incorrect power level setting. Adjust the power level setting higher or lower and refer to recipe for guidance and adjust accordingly.
Lightweight or warped pans were used. Be sure to use good quality cookware.
Use only flat bottom, evenly balanced medium or heavyweight cookware. Heavy and medium weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn more easily.
Adjust Cooking Zone power level setting until the proper amount of heat is obtained.
Many factors affect cooking results. Adjust the recipe’s recommended power levels or cooking times.
Cookware is too lightweight or warped. Use heavier quality cookware so foods being prepared may cook more evenly.
Induction Cooktop main control has detected a fault or error condition. Try turning electrical power supply OFF and back ON to cooktop in order to reset Cooktop main controls. Make sure nothing touch control panel area (utensils, cookware, etc.). If fault recurs, record fault number and turn power supply to Cooktop OFF. Call service for assistance.
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