BEFORE YOU CALL (Solutions to Common Problems)
OCCURRENCE | POSSIBLE CAUSE/SOLUTION |
Cooking Zone LED | Induction Cooktop pan detection sensors do not see the correct cookware. Test with a |
continuously flashes. | magnet to be sure cookware is made with Induction compatible material. |
| Cookware has been removed from the Cooking Zone without turning the Cooking Zone OFF. |
| Place cookware back on to the Cooking Zone or if finished cooking turn off the affected |
| Cooking Zone. |
| Cookware is not centered over the Cooking Zone properly. Refer to page 8 for correct |
| cookware placement. |
Metal marks on | Sliding or scraping of metal utensils on cooktop surface. DO NOT slide cookware or cooking |
ceramic cooktop | utensils across the cooktop surface. Use the recommended ceramic glass cooktop cleaning |
surface. | creme to remove the marks. See "Cooktop Cleaning & Maintenance" in the General Care & |
| Cleaning section. |
Scratches or | Coarse particles such as salt or sand between cooktop and cookware or cooking utensils |
abrasions on ceramic | can cause scratches. Be sure cooktop surface and bottoms of utensils are clean before |
cooktop surface. | placing on cooktop. Small scratches do not affect cooking and will become less visible with |
| time. |
| Cleaning materials not recommended for |
| "Cooktop Cleaning & Maintenance" in the General Care & Cleaning section. |
| Cookware with rough bottoms was used. Use smooth, |
Brown streaks or | Boil overs are cooked onto cooktop surface. Use a razor blade scraper to remove soil. See |
specks on ceramic | "Cooktop Cleaning & Maintenance" in the General Care & Cleaning section. |
cooktop surface. |
|
Areas of discoloration | Mineral deposits from food and/or water. Remove using a |
with metallic sheen | creme. Remember to use cookware with clean, dry bottoms. For more information See |
on ceramic cooktop | "Cooktop Cleaning and Maintenance" in the General Care & Cleaning section. |
surface. |
|
Cooktop makes | Cookware is damaged. Please see pages 7 & 8 of this manual. Also see “Operational noise” |
buzzing noise. | section on page 12. |
Error Codes Display Message
The error code will display in the zone that has the error. The error will flash through the code C, X, X (Example Fig. 1) where the X is the number of the code. If the zone has been on and the zone is hot enough to display H (Example Fig.
2)and you have an error then you will see C, X, X, H.
Fig. 1
Fig. 2
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