Problems and Solutions

Problem

Solution

 

• A slow shutter speed is selected at high temperatures: This is normal and does not indicated a mal-

Pictures are mottled.function.

• The camera has been used continuously at high temperatures or a temperature warning is displayed: Turn

 

 

the camera off and wait for it to cool down.
Sounds made by the

 

camera are recorded with

Intelligent Face Detection is on: Turn Intelligent Face Detection off (P54).
movies.

 

 

Power was interrupted during shooting: Turn the camera off before connecting the AC power adapter/

Pictures are not recorded.

DC coupler. Leaving the camera on can result in corrupted files or damage to the memory card or

 

internal memory.

 

 

Playback

Problem

Solution

 

Pictures are grainy.The pictures were taken with a different make or model of camera.

 

Playback zoom unavail-

The picture has been saved at a, or is from another make or model of camera (P59).

able.

 

 

 

• The camera is in silent mode: Turn silent mode off (P99).

 

No sound in voice memo

• Playback volume is too low: Adjust playback volume (P102).
and movie playback.

• The microphone was obstructed: Hold the camera correctly during recording (P2).

 

• The speaker is obstructed: Hold the camera correctly during playback (P2).

Selected pictures are not

Some of the pictures selected for deletion are protected. Remove protection using the device

deleted.with which it was originally applied (P94).
File numbering is unex-

The battery-chamber cover was opened while the camera was on. Turn the camera off before

pectedly reset.opening the battery-chamber cover (P15).

Troubleshooting

113