Troubleshooting

Shooting

 

Problem

Possible cause

Solution

Page

 

 

No picture is

Memory is full.

Insert a new memory card or delete pictures.

12, 63

 

 

Memory is not formatted.

Format the memory card.

104

 

 

taken when

 

 

There is dirt on the memory card contacts.

Clean the contacts with a soft, dry cloth.

 

 

the shutter

 

 

The memory card is damaged.

Insert a new memory card.

9

Taking

 

button is

 

The batteries are exhausted.

Insert fresh or fully-charged spare batteries.

12

pictures

 

pressed.

 

The camera has turned off automatically.

Turn the camera on.

16

 

 

 

 

 

The monitor

 

The monitor may darken while the flash

 

 

 

goes dark after

The flash has fired.

42

 

 

charges. Wait for the flash to charge.

 

 

shooting.

 

 

 

 

 

 

 

 

 

The camera

The subject is close to the camera.

Select macro mode.

41

Focus

 

does not

The subject is far away from the camera.

Cancel macro mode.

 

 

 

 

focus.

The subject is not suited to autofocus.

Use focus lock.

39

 

 

3D images do

 

Use a tripod or change the distance the cam-

 

3D image

 

not turn out as

era is moved between the first and second

28

 

 

expected.

 

shots.

 

 

 

Face detection

Intelligent Face Detection is not available in

Choose a different shooting mode.

24

 

 

not available.

the current shooting mode.

 

 

 

 

 

The subject’s face is obscured by sunglasses, a

Remove the obstructions.

 

 

 

 

hat, long hair, or other objects.

 

 

Intelligent

 

No face is

The subject’s face occupies only a small area

Change the composition so that the subject’s

37

Face

 

of the frame.

face occupies a larger area of the frame.

 

 

detected.

 

Detection

 

The subject’s head is tilted or horizontal.

Ask the subject to hold their head straight.

 

 

 

 

 

 

 

The camera is tilted.

Hold the camera straight.

20

 

 

 

The subject’s face is poorly lit.

Shoot in bright light.

 

 

Wrong subject

The selected subject is closer to the center of

Recompose the picture or turn face detection

39, 81

 

 

selected.

the frame than the main subject.

off and frame the picture using focus lock.

 

112