Troubleshooting
Shooting
| Problem | Possible cause | Solution | Page | |
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| No picture is | Memory is full. | Insert a new memory card or delete pictures. | 12, 63 |
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| Memory is not formatted. | Format the memory card. | 104 | |
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| taken when | |||
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| There is dirt on the memory card contacts. | Clean the contacts with a soft, dry cloth. | — | |
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| the shutter | |||
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| The memory card is damaged. | Insert a new memory card. | 9 | |
Taking |
| button is | |||
| The batteries are exhausted. | Insert fresh or | 12 | ||
pictures |
| pressed. | |||
| The camera has turned off automatically. | Turn the camera on. | 16 | ||
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| The monitor |
| The monitor may darken while the flash |
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| goes dark after | The flash has fired. | 42 | |
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| charges. Wait for the flash to charge. | |||
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| shooting. |
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| The camera | The subject is close to the camera. | Select macro mode. | 41 |
Focus |
| does not | The subject is far away from the camera. | Cancel macro mode. | |
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| focus. | The subject is not suited to autofocus. | Use focus lock. | 39 |
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| 3D images do |
| Use a tripod or change the distance the cam- |
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3D image |
| not turn out as | — | era is moved between the first and second | 28 |
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| expected. |
| shots. |
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| Face detection | Intelligent Face Detection is not available in | Choose a different shooting mode. | 24 |
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| not available. | the current shooting mode. |
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| The subject’s face is obscured by sunglasses, a | Remove the obstructions. |
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| hat, long hair, or other objects. |
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Intelligent |
| No face is | The subject’s face occupies only a small area | Change the composition so that the subject’s | 37 |
Face |
| of the frame. | face occupies a larger area of the frame. |
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| detected. |
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Detection |
| The subject’s head is tilted or horizontal. | Ask the subject to hold their head straight. |
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| The camera is tilted. | Hold the camera straight. | 20 |
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| The subject’s face is poorly lit. | Shoot in bright light. | — |
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| Wrong subject | The selected subject is closer to the center of | Recompose the picture or turn face detection | 39, 81 |
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| selected. | the frame than the main subject. | off and frame the picture using focus lock. |
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112