Problems and Solutions

Connections/Miscellaneous

Problem

 

Solution

Problem connecting or

The smartphone is too far away: Move the devices closer.

uploading pictures to

Nearby devices are causing radio interference: Move the camera and smartphone away

smartphone.

 

from microwave ovens or cordless phones.

 

The smartphone is connected to another device: The smartphone and camera can connect

Can not upload images.

 

to only one device at a time. End the connection and try again.

There are several smartphones in the vicinity: Try connecting again. The presence of mul-

 

 

 

tiple smartphones can make connection difficult.

Selecting TRANSMIT

The current image is a movie or was created on another device and can not be uploaded to a smart-

or tapping qhas no

phone.
effect.

 

 

Smartphone will not

Select ON for rWIRELESS SETTING > RESIZE IMAGE FOR SMARTPHONE

H. Selecting OFF increases upload times for larger images; in addition, some phones may not

display pictures.display images over a certain size.

 

The camera is not properly connected: Connect the camera properly (P68).

No picture or sound. • Input on the television is set to “TV”: Set input to“HDMI”.

The volume on the TV is too low: Adjust the volume.The computer does not

recognize the camera.

Be sure the camera and computer are correctly connected (P78).
Can not transfer RAW or

JPEG fi les to computer.

Use the bundled software to transfer pictures (P73).

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Troubleshooting