Problems and Solutions

Problem

Solution

Macro mode is not
available.
Choose a different shooting mode (P25).

Intelligent Face Detection Choose a different shooting mode (P25). is not available.

 

The subject’s face is obscured by sunglasses, a hat, long hair, or other objects: Remove

 

 

the obstructions.

 

The subject’s face occupies only a small area of the frame: Change the composition so that

No face is detected.

 

the subject’s face occupies a larger area of the frame (P35).

 

The subject’s head is tilted or horizontal: Ask the subject to hold their head straight.

 

The camera is tilted: Keep the camera level (P21).

 

The subject’s face is poorly lit: Shoot in bright light.
Wrong subject is

The selected subject is closer to the center of the frame than the main subject. Recompose the

selected.

picture or turn face detection off and frame the picture using focus lock (P36).

3D images do not turn

Use a tripod or change the distance the camera is moved between the first and second shots

out as expected.(P33).

The flash is not available in the current shooting mode: Choose a different shooting mode (P25).

The battery is exhausted: Charge the battery or insert a fully-charged sparebattery (P7, 14). The flash does not fire. • The camera is in continuous mode: Press the burst mode button to select single-frame mode

(P43).The camera is in silent mode: Turn silent mode off (P90).The flash is off (P): Choose a different flash mode (P40).

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Troubleshooting