Troubleshooting

Connections

 

Problem

Possible cause

Solution

Page

Problem connecting or

The smartphone is too far away.

Move the devices closer.

uploading pictures to

Nearby devices are causing radio interference.

Move the camera and smartphone away

smartphone.

from microwave ovens or cordless phones.

 

 

 

 

 

The smartphone and camera can connect to

 

 

 

The smartphone is connected to another device.

only one device at a time. End the connec-

 

 

 

tion and try again.

 

Can not upload

 

Try connecting again. The presence of mul-

 

There are several smartphones in the vicinity.

tiple smartphones can make connection dif-

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images.

 

 

 

ficult.

 

 

 

 

 

 

 

The current image is a movie or 3D picture or

A movie can be viewed and uploaded when

 

 

 

was created on another device and can not be

selecting VIEW & OBTAIN IMAGES ON r.

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uploaded to a smartphone.

 

 

 

 

Select ON for rWIRELESS SETTING > RE-

 

 

Smartphone will not

SIZE IMAGE FOR SMARTPHONE H. Select-

 

 

ing OFF increases upload times for larger im-

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display pictures.

ages; in addition, some phones may not display

 

 

 

 

 

 

 

 

images over a certain size.

 

 

 

Monitor is off.

The camera is connected to a TV.

View pictures on the TV.

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TV

No picture or

The camera is not properly connected.

Connect the camera correctly.

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Input on the television is set to “TV”.

Set the TV input correctly.

 

sound.

 

The volume on the television is too low.

Adjust the volume.

 

 

Troubleshooting/Appendix

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