Troubleshooting

 

Problem

Possible cause

Solution

Page

 

 

Face detection

Intelligent Face Detection is not available in

Choose a different shooting mode.

20

 

 

not available.

the current shooting mode.

 

 

 

 

 

The subject’s face is obscured by sunglasses, a

Remove the obstructions.

 

 

 

 

hat, long hair, or other objects.

 

 

Intelligent

 

No face is

The subject’s face occupies only a small area

Change the composition so that the subject’s

30

Face

 

detected.

of the frame.

face occupies a larger area of the frame.

 

Detection

 

The subject’s head is tilted or horizontal.

Ask the subject to hold their head straight.

 

 

 

 

 

 

 

The camera is tilted.

Hold the camera straight.

16

 

 

 

The subject’s face is poorly lit.

Shoot in bright light.

 

 

Wrong subject

The selected subject is closer to the center of

Recompose the picture or turn face detection

30, 32

 

 

selected.

the frame than the main subject.

off and frame the picture using focus lock.

 

Close-ups

 

Macro mode is

Macro mode is not available in the current

Choose a different shooting mode.

20, 34

 

 

not available.

shooting mode.

 

 

Troubleshooting

101