105104
Possible cause Solution
■I can’t sign on as a “FinePix Internet Service” user.
Have you already signed on under the
same e-mail address?
You cannot sign on twice with the same
user ID or e-mail address.
Possible cause Solution
■I can’t log in to the “FinePix Internet Service”.
Are you able to connect to the
Internet?
Is the FinePix Internet Service
undergoing maintenance?
Have you completed the user
registration process?
Check your Macintosh hardware and
software setup.
Log in after the maintenance is
completed.
Click the FinePixViewer [Register Now]
(Mac OS 8.6–9.2) / [user’s registration]
(Mac OS X) button and sign on as a
“FinePix Internet Service” user (/P.66,
72).
Solution
■I can’t update the Internet menu properly. (The buttons do not line up
correctly.)
The menu data is corrupted. Use the procedure below to update the menu:
1Quit FinePixViewer.
2Delete the menu data in the following locations:
The “FinePixInternetFiles” folder inside “Preferences” in the
System Folder.
“FinePixInternetFile” folder in “Users” /“(user name)” /“Library”
/“Preferences”.
3Launch FinePixViewer and click “Menu Update” in the “View” menu.
Mac OS X
Mac OS 8.6–9.2
Possible cause Solution
■The Macintosh hangs when I access the SmartMedia.
Is the software installed? Install the software on your Macintosh.
■When I connected the USB cable, Mac OS displayed the “Initialize
disk?” message.
Possible cause Solution
Is the SmartMedia formatted?
Disconnect the USB cable from the camera,
insert the SmartMedia into the camera and
format the SmartMedia. For more information ,
refer to the Owner’s Manual for your camera.
Is File Exchange enabled?
Mac OS 8.6–9.2 only Enable File Exchange (/P.29).
Possible cause Solution
■The camera and Macintosh are connected but no removable disk icon
is displayed.
Is the camera switched on?
Is the SmartMedia loaded in the
camera?
Is “DSC” selected as the USB setting
on the camera?
Is the special USB cable connected to
the camera and to the computer?
Are you using a compatible operating
system?
Is the Mass Storage Driver active?
Mac OS 8.6–9.2 only
Switch the camera on. For more
information on “Connection”, refer to the
camera’s Owner’s Manual.
Load a SmartMedia into the camera. For
more information, refer to the Owner’s
Manual for your camera.
Disconnect the camera briefly and change
the USB setting to “DSC”. For more
information on “Connection”, refer to the
camera’s Owner’s Manual.
Check that one end of the special USB
cable is connected to the camera and the
other end is connected to the Macintosh.
Use Mac OS 8.6 to 9.2 or Mac OS X
(version 10.1.3). Note that the driver
software does not run correctly in the Mac
OS X Classic environment.
Enable all the files that begin with
“USB04CB” in the Extensions Manager
and then restart your Macintosh.
Possible cause Solution
■A warning message appears when I disconnect the USB cable from
the camera.
Did you remove the camera while the
camera was still mounted as a disk
drive?
Disconnecting the camera while it is still
mounted can corrupt the data on the
SmartMedia or damage the SmartMedia
itself. Drag the drive icon to the Trash
before you disconnected the camera.
Troubleshooting Internet Problems