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| Troubleshooting | ||
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| Problem | Possible cause | Solution | Page | |
| Face detection | Intelligent Face Detection is not available | Choose a different shooting mode. | 19 | |
| not available. | in the current shooting mode. | |||
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| The subject’s face is obscured by | Remove the obstructions. |
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| sunglasses, a hat, long hair, or other objects. |
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Intelligent |
| The subject’s face occupies only a small | Change the composition so that the subject’s | 24 | |
No face is | area of the frame. | face occupies a larger area of the frame. | |||
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Face | detected. |
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The subject’s head is at an angle or the | Ask the subject to face the camera and hold |
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Detection |
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| subject is not facing the camera. | their head straight. |
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| The camera is tilted. | Hold the camera straight. | 15 | |
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| The subject’s face is poorly lit. | Shoot in bright light. | — | |
| Wrong subject | The selected subject is closer to the center | Recompose the picture or turn face detection | 24, 27 | |
| selected. | of the frame than the main subject. | off and frame the picture using focus lock. |
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Macro mode is | Macro mode is not available in the current | Choose a different shooting mode. | 19 | ||
| not available. | shooting mode. |
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| The flash is charging. | Wait for the flash to charge. | 32 | |
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| The flash is not available in the current | Choose a different shooting mode. | 19 | |
| The flash does | shooting mode. | |||
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| not fire. | The battery is exhausted. | Insert a fresh or | 6 | |
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| An option other than OFF is selected for | Turn ECONTINUOUS off. | 62 | |
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| ECONTINUOUS. | |||
Flash |
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Flash mode not | The desired flash mode is not available in | Choose a different shooting mode. | 19 | ||
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| the current shooting mode. | ||||
| available. |
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| The camera is in silent mode. | Turn silent mode off. | 33 | ||
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| The flash does | The subject is not in range of the flash. | Position the subject in range of the flash. | 98 | |
| not fully light the |
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| The flash window is obstructed. | Hold the camera correctly. | 15 | ||
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