Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

Problem

Possible cause

Solution

Page

 

Face detection

The camera is in a shooting mode

 

 

 

 

which makes Intelligent Face Detection

Choose a different shooting mode.

30

 

 

not available.

unavailable.

 

 

 

 

 

 

 

 

 

 

The subject’s face is obscured sunglasses, a

Remove the obstructions.

 

 

 

 

hat, long hair, or other objects.

 

 

 

Intelligent

 

The subject’s face occupies only a small

Change the composition so that the

21

 

No face is

subject’s face occupies a larger area of the

 

Face

detected.

area of the frame.

frame.

 

 

Detection

 

 

 

 

The subject’s head is tilted or horizontal.

Ask the subject to hold their head straight.

 

 

 

 

 

 

 

 

The camera is tilted.

Hold the camera straight.

17

 

 

 

The subject’s face is poorly lit.

Shoot in bright light.

 

 

Wrong subject

The selected subject is closer to the center

Recompose the picture or turn face

 

 

 

detection off and frame the picture using

21, 23

 

 

selected.

of the frame than the main subject.

focus lock.

 

 

 

 

 

 

 

 

 

The camera is in a shooting mode in which

Choose a different shooting mode.

30

 

 

 

the fl ash does not fi re.

 

 

 

 

The fl ash does

The battery is exhausted.

Charge the battery or insert a fully-charged

4, 6

 

 

spare battery.

 

 

not fi re.

 

 

 

 

The camera is in continuous mode.

Select OFF for cCONTINUOUS.

60

 

 

 

 

 

 

The camera is in silent mode.

Turn silent mode off.

27

 

Flash

 

The fl ash is off (W).

Choose a different fl ash mode.

26

 

 

Some fl ash

The camera is in a shooting mode which

Choose a different shooting mode.

30

 

 

modes are not

makes some fl ash modes unavailable.

 

 

 

 

 

 

available.

The camera is in silent mode.

Turn silent mode off.

27

 

 

The fl ash does

The subject is not in range of the fl ash.

Position the subject in range of the fl ash.

94

 

 

not fully light

 

 

 

 

 

The fl ash window is obstructed.

Hold the camera correctly.

17

 

 

the subject.

 

82