MAKING A CALL
You may dial directly onto the keypad
–this will put you into handsfree mode.
Outside calls – Dial 0 followed by the number you wish to call.
Internal calls – Dial 5 digit extension. Switchboard – 9
DIALLING UNSW KENSINGTON Dial 8 + 5 digit extn number
SPEAKER (Hands free Dialling)
All digital phones have full
Once you have lifted the handset, to return to
HOLD
To place a caller on Hold, press the “Hold” Button
To retrieve the call, press the relevant line key OR “Hold” again.
Note that you can make another outside call whilst your caller is on hold.
When you have the first party on HOLD and have dialled the second party, you may toggle between two callers by pressing the HOLD button. You can continue to toggle between the callers by using this procedure.
TRANSFER:
Press TFER/CONF then dial the extension or outside number where you wish to transfer the call. Wait for ring tone or for the party to answer, and then hang up to complete the transfer. If your party does not wish to take the call, wait until they hang up and you will get the caller back automatically.
Transfer Note: Should you wish to go back to a caller because you have reached a voice mail, you will need to press T/FER CONF twice to disconnect the voice mail and return to the caller.
CALL PICK UP
Press PickUp (or #4) to pick up the FIRST call into your group.
To pick up a specific extension, use the Direct Pick Up button (or **) plus the extn of the phone you wish to answer.
CALL PARK
Ask your caller to hold. Press the PARK button and hang up. You can now collect this call from any other phone on site within 10 minutes. If you do not retrieve the call in that time, it will ring back at the extension it was PARKed at.
To take the “Parked call” at another phone, press PARK followed by your 5 digit extension number (or the extn of the phone where you are PARKed the call. If the phone is not a digital telephone, you can use the code *9 followed by textension number. To take a “Parked call’ at your own phone, press the flashing LINE key.
LAST NUMBER REDIAL -
##Automatically dials the last number you called or you can simply press the Last No Redial button.
MUTE
You may turn the Microphone off during a conversation by pressing the MUTE button (light will shine red). The microphone will be muted through the
To turn it back on, press MUTE again (light goes out).
3 – WAY CONFERENCE
While in conversation with the first party, press the TFER/CONF button and then dial the telephone or extension number of the second party. Remember to dial zero if it’s an outside call. While you do this, your first call will be on hold. After the second party answers, press the TFER/CONF button again to create a
SETTING UP YOUR VOICE MAIL
Refer to the Voice Mail User Guide to see how to set up a greeting message and password and also how to retrieve your messages.
Diverting your Extn (FWD ALL)
Sending calls to another extension
To set, press the FWD ALL button, and then enter the extension number where you want your calls to ring. The FWD ALL button will shine RED while the feature is active
To cancel your forwarding, press FWD All and dial #10.
CALL FORWARD BUSY/NO ANSWER
Press FWD Busy/No Ans button. Then enter 39999 if you wish your calls to go to voice mail.
Alternatively, you may enter an extension number to where your calls will be redirected.
To cancel at any time, Press FWD Busy/No Ans button and then #10
The FWD VMAIL button will send your calls directly to Voice Mail. Use this feature if you are on leave, in a meeting or do not wish to be disturbed. This button toggles ON/OFF and shines RED when the feature is active.
FOLLOW ME DIVERSION
Allows you to divert from another extension
When you arrive at a location and you wish to receive your calls Dial #189
Dial your own extn number Dial activation code #11
You may repeat this at various locations as you arrive and your calls will “follow you”
To cancel at your own extn *1#10
PROGAMMING BLANK
BUTTONS
Dial Program feature code #139 Press a blank button
Dial zero for an outside line Enter the number you wish to store
Press the blank button again to save
Press SPKR
You have now created an Auto Dial.
You can reprogram in the same way
CALL BACK
When dialling an extension and you hear busy tone, you may wish to have the system automatically call you back when the extension becomes free.
Press TFER/CONF then the number 2 when you hear the busy tone and simply hang up.
Your telephone will call you back when the extension is free.
FOR ASSISTANCE: 1999 OR
After August 5th 2005:
Call the your
