Symptom : Double-feed errors occur frequently.

Back to the trouble shooting index

Do the documents satisfy the conditions described in "8.2

 

Use documents that satisfy the requirements.

Document Quality"?

 

NO

 

 

 

 

 

 

YES

 

 

 

 

 

When the double-feed detection is ON, are the double feed

 

Satisfy the double-feed detection conditions.

detection conditions satisfied?

 

NO

 

 

 

 

 

 

YES

 

 

 

 

 

Were the documents fanned before loaded onto the ADF paper

 

Fan the documents before loading, or reduce the number of

chute?

NO

sheets of the documents.

 

 

 

 

 

YES

 

 

 

 

 

Have the documents just been printed out by a copier or laser

 

Fan the documents 3 or 4 times to remove static electricity from

printer?

YES

the paper.

 

 

 

 

 

NO

 

 

 

 

 

Is the document stack over 20mm(A4)/10mm(A3)?

 

Reduce the number of sheets in the stack, referring to "8.3

 

Maximum ADF capacity".

 

YES

 

 

 

 

 

NO

 

 

 

 

 

Are all the consumables (Pick roller set, Brake roller) installed

 

Correctly install the consumable(Pick roller set, Brake roller), if

correctly?

NO

needed.

 

 

 

 

 

YES

 

 

 

 

 

Is any of consumables (Pick roller set, Brake roller) dirty?

 

Clean the dirty consumable.

 

YES

 

 

 

 

NO

 

 

 

 

 

Is any of consumables (Pick roller set, Brake roller) worn out?

 

Replace the consumable, if needed. Refer to "" for details on the

Check the consumable counter.

YES

consumable counter.

 

 

 

 

 

NO

 

 

 

 

 

If you cannot solve the problem after taking measures, check the

 

 

items in "6.3 Items to check before contacting the dealer where

 

 

you bought the scanner" and contact the dealer or an authorized

 

 

FUJITSU service provider.

 

 

 

 

 

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