87
8If you have tried the solutions suggested in the Troubleshooting Table without success, contact your support
representative:
Toll free: 1-800-8Fujitsu (1-800-838-5487); E-mail: 8fujitsu@us.fujitsu.com
Website: http://www.computers.us.fujitsu.com/support.
Before you place the call, you should have the following information ready so that the customer support
representative can provide you with the fastest possible solution:
•Product name
•Product configuration number
•Product serial number
•Purchase date
•Conditions under which the problem occurred
•Any error messages that have occurred
•Type of device connected, if any
See the Configuration Label on the bottom of your notebook for configuration and serial numbers.
Specific Problems
Using the Troubleshooting Table
When you have problems with your LifeBook, try to find the symptoms under the Problem column of the
troubleshooting table for the feature giving you difficulty. You will find a description of common causes
for that symptom under the column Possible Cause and what, if anything, you can do to correct the
condition under Possible Solutions. All possible causes or solutions may not apply to your notebook.
IF YOU KEEP NOTES ABOUT WHAT YOU HAVE TRIED, YOUR SUPPORT REPRESENTATIVE MAY BE
ABLE TO HELP YOU MORE QUICKLY BY GIVING ADDITIONAL SUGGESTIONS OVER THE PHONE.