Chapter 4: Troubleshooting

Solutions

I cannot turn on my player

■Make sure that the battery is installed correctly. For more information, see “Installing batteries” on page 11.

■Make sure that the installed battery has a charge. Try installing a fresh battery.

■Make sure that you press down on the joystick until the Gateway logo appears.

I cannot turn off my player

■Make sure that you press down on the joystick until the Continue Holding To Power Off message disappears.

I cannot read the display

■The backlight may be turned off. Open the menu, select Settings, then select Backlight. Make sure the setting is set to On. For more information, see “Using the on-screen menu” on page 21.

When I connect my player to my computer, I do not see my player in the My Computer or Windows Explorer window

■If you are using Windows XP, Windows Me, or Windows 2000, your computer should automatically detect your player when you plug it in.

■Disconnect and reconnect your player.

■Connect your player to a different USB port on your computer.

■Plug another USP device into the USB port on your computer to make sure that the port is working.

■Restart your computer.

■If you are using Window 98SE, you need to install the driver for the player. For more information, see “Installing the driver (Windows 98SE only)” on page 27.

32

www.gateway.com