Gateway E-6100 Power, Printer

148

Chapter 9: Troubleshooting

www.gateway.com

Power

My system is turned on but nothing is getting power

■If your computer is plugged into a surge protector, make sure that the surge

protector is connected securely to an electrical outlet, switched on, and

working correctly.

■Make sure that the electrical outlet is working by plugging a working

device, such as a lamp, into the outlet, then turning it on to test the outlet.

■Make sure that all devices are connected securely to the surge protector

and switched on correctly.

Printer

Printer will not turn on

■Make sure that the power cord is plugged into an AC power source.

■Make sure that the electrical outlet is working by plugging a working

device, such as a lamp, into the outlet, then turning it on to test the outlet.

Printer is on but will not print

■Make sure that the printer is online. Many printers have an online/offline

button that you may need to press.

■If the printer you want to print to is not the default printer, make sure

that you have selected it in the printer setup.

To set a default printer in WindowsXP:

1Click Start, then click Control Panel. The Control Panel window opens.

If your Control Panel is in Category View, click Printers and Other

Hardware.

2Click/Double-click the Printers and Faxes icon. The Printers and Faxes

window opens.

3Right-click the name of the printer you want to be the default

printer, then click Set as Default Printer.

Contents

Main Page Contents 1 Checking Out Your Gateway E-6100 Computer 2 Setting Up Your Computer 3G e t t i n g H e l p 4 Using Drives and Multimedia 5 Maintaining Your Computer 6 Restoring Software 7 Upgrading Your Computer 8 Using the BIOS Setup Utility 9 Troubleshooting Page Page Chapter 1: Checking Out Your Gateway E-6100 Computer Front Your computer may contain any of the following components. Front Chapter 1: Checking Out Your Gateway E-6100 Computer Back Your computer may contain any of the following components. Back Chapter 1: Checking Out Your Gateway E-6100 Computer Identifying your model Gateway model number Gateway serial number Page Finding your specifications Page 11 Accessories Networking kit Imaging equipment Printers 12 Storage Devices Memory Uninterruptible power supplies Page Protecting from power source problems Starting your computer Turning off your computer To turn off your computer in WindowsXP: 3 1 2 Restarting (rebooting) your computer To close unresponsive programs and restart your computer: 1 2 3 4 Working safely Reducing eye strain Setting up your computer desk and chair Setting up your computer and computer accessories Sitting at your computer Avoiding discomfort and injury from repetitive strain Getting Help HelpSpot To start HelpSpot in WindowsXP: Page Searching for a topic HelpSpot videos To play a HelpSpot video: Do More With Gateway Online help Page Using eSupport Support Home tab Downloads tab Contact Us tab Account Info tab Page Page Using the diskette drive To use a diskette: 1 2 3 Using the CD or DVD drive Identifying drive types Page Page Creating CDs and DVDs Copying a CD or DVD To copy a music CD, data CD, or data DVD: Page Page Page Creating a data CD or DVD To create a data CD or DVD: 1 2 3 4 Page Page Copying music tracks To copy music CD tracks to your hard drive: 1 2 3 4 Page Page Creating a music CD To create a music CD: 1 2 3 4 Page Page Page Advanced features Maintaining Your Computer Caring for your computer Protecting your computer from viruses To scan for viruses: 1 2 3 Page Managing hard drive space Checking hard drive space To check hard drive space: 1 2 Using Disk Cleanup To use the Windows Disk Cleanup program: 3 1 2 Checking the hard drive for errors To check the hard drive for errors: 1 2 61 3 4 5 6 7 Defragmenting the hard drive To defragment the hard drive: 1 2 3 4 5 6 Backing up files Using the Scheduled Task Wizard To start the Scheduled Task Wizard: 1 2 3 Cleaning your computer Cleaning the exterior Cleaning the keyboard Cleaning the monitor screen Cleaning the mouse 4 5 Power management Using power saving modes Changing power settings Changing the power scheme To change the power scheme: 3 4 Changing advanced power settings To change advanced power management settings: 1 2 3 4 Activating and using Hibernate mode To activate Hibernate mode: 1 2 3 Setting up an uninterruptible power supply To install an uninterruptible power supply (UPS): Page Page Page Chapter 6: Restoring Software Using the Restoration CDs Reinstalling device drivers To reinstall device drivers: 2 3 4 5 6 7 8 9 Updating device drivers To update device drivers: 2 3 4 5 6 Reinstalling programs To reinstall programs from the Applications CD(s): 1 2 3 8 9 To reinstall Works Suite (including Word), games, or other programs from a CD: 1 2 3 Reinstalling Windows To reinstall WindowsXP or Windows 2000, and the device drivers: 2 3 4 5 Page Page Upgrading Your Computer Selecting a place to work Gathering the tools you need Preventing static electricity discharge Opening the case Page Page Closing the case Page Adding or replacing a diskette, CD, or DVD drive To add or replace a CD, DVD, or diskette drive: 1 2 Page Page Adding or replacing a hard drive To add or replace a hard drive: 1 2 Page Page Adding or replacing add-in cards Page Page Page Replacing the power supply Page Page Page Replacing the system board Page Page Page Installing memory 3 Page Page Page Replacing the system battery Page Page Page Opening the BIOS Setup utility To open BIOS Setup utility: 1 2 Opening the BIOS Setup utility BIOS Setup Utility Updating the BIOS 1 2 3 4 5 Setting the BIOS configuration jumper Troubleshooting Safety guidelines First steps Software support tools 131 Troubleshooting Add-in cards The computer does not recognize an add-in card CD or DVD drives The computer does not recognize a disc or the CD, DVD, or recordable drive 132 An Audio CD does not produce sound A DVD movie will not play 133 Cleaning CDs and DVDs Computer The computer will not start 134 Diskette drive The diskette drive is not recognized You cannot save a file to diskette or you see the message disk is full or write-protected You see a Access Denied or Write protect error message 135 File management A file was accidentally deleted To restore files that were deleted in Windows: 1 2 136 Hard drive You see an Insufficient disk space error message You see a Data error message The hard drive cannot be accessed, or you see a General failure reading drive C error message 137 You see a Non-system disk or disk error error message The computer does not recognize an IDE drive The computer does not recognize a SCSI drive 138 Internet You cannot connect to the Internet You see an Unable to locate host message and are unable to browse the Internet Connecting to a Web site takes too long 139 Keyboard The keyboard does not work A keyboard character keeps repeating or you see a keyboard stuck or key failure error message Liquid spilled in the keyboard 140 Memory You see a memory error message during startup You see a Not enough memory error message Modem (dial-up) Your modem does not dial or does not connect 1 2 3 4 To check the dialing properties in Windows2000: 1 2 3 142 You cannot connect to the Internet Your 56K modem does not connect at 56K 143 To access the gateway.your.way dial-up server: 2 3 The modem is not recognized by the computer To run modem diagnostics in WindowsXP: 1 2 3 4 5 To run modem diagnostics in Windows2000: 1 2 3 4 145 The modem is noisy when it dials and connects To turn down the modem volume in WindowsXP: 1 Monitor The screen resolution is not correct 146 The computer is running but there is no picture The color is not uniform There is a horizontal line or wire visible across the monitor screen 147 Mouse The mouse does not work The mouse works erratically 148 Power My system is turned on but nothing is getting power Printer Printer will not turn on Printer is on but will not print 1 2 You see a Printer queue is full error message To make sure that the printer is not set to work offline in WindowsXP: 1 2 Sound You are not getting sound from the speakers Telephone support Before calling Gateway Technical Support Chapter 9: Troubleshooting Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Telephone numbers You can access the following services through your telephone to get answers to your questions: Service description How to reach Tutoring and training Self-help Tut or in g Chapter 9: Troubleshooting Trai nin g A E-6100 Technical Reference Features Page Appendix A: Section 1 System board layout Section 2 BIOS configuration jumper settings System board specifications Page B Setting up your system Important safety information Care during use Replacement parts and accessories Regulatory compliance statements United States of America Telecommunications per FCC part68 Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 FCC declaration of conformity Regulatory compliance statements (applicable to products fitted with USA modems) Canada Industry Canada (IC) Unintentional emitter per ICES-003 Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem) Regulatory compliance statements Laser safety statement External television antenna grounding Lightning protection Page Notices Notices All Rights Reserved Trademark Acknowledgments Macrovision statement Page Index