Gateway E-9722R 104

removing 29 troubleshooting 71

heat sink installing 41

help

telephone support 58 tutoring 59

hot-swap backplane 7, 46 backplane, SATA II/SAS 7 hard drives 2, 29 power supply 43

hot-swap drives installing 29 location 2

I

IDE

connectors 5

drive configuration 28 indicators 2, 13

information LED 8, 72

installing

add-in card 34 backplane 46 battery 48 card 34 drives 28 expansion cards 34 hard drive 29 heat sink 41 hot-swap drive 29 memory 31 mezzanine board 47 PCI expansion card 34 PCI riser assembly 34 power supply 43 processor 41 SAS/SATA backplane 46 SAS/SATA drive 29 system board 49 system fans 38

Internet connection troubleshooting 72

interrupts 78

intrusion switch connector location 5

IRQ assignments 78

J

jumper location 5

K

keyboard

Index

cleaning 16 troubleshooting 72

L

LED			8, 72
information			8, 72
LEDs 2
diagnostic		65
system board			8, 72
line conditioners			12
location
drive bays		4
fan module		4
memory slots			4
PCI riser assembly				4
power supply cage				4
processor air duct				4
lock
key 2,	25
location	2

M

Main menu

BIOS Setup utility 52

maintenance cleaning 16 cleaning case 16 cleaning keyboard 16 cleaning screen 17 Gateway Systems Manager

general guidelines 16 recording BIOS configuration

master boot record 71

memory installing 31 location 5 map 77 troubleshooting 72

messages 59

monitor cleaning 17 troubleshooting 72

motherboard

see system board

N

NMI 63

non-maskable interrupt 2, 63

O

opening case 25 operating system setup 14 optical drive

location 2 troubleshooting 70

P

password

resetting BIOS 55 supervisor 18 user 18

PCI card see card

PCI riser assembly installing 34 removing 34

POST (power-on self-test) 13

POST code checkpoints diagnostic LEDS 66

power

auxiliary connector 5 button 2, 13, 14 cord connector 5 indicator 2

LED 2

line conditioners 12 main connector 5 protecting from surges 12 reset button 2

source problems 12 static electricity 24 surge protectors 12 troubleshooting 73 uninterruptible power supply

(UPS) 13

power distribution module replacing 44

power supply installing 43 manageability connector 5 uninterruptible 13

power-on self-test 13

processor

heat sink 41 installing 41 replacing 41 troubleshooting 73

R

RAID drives installing 29

RAM

see memory

recovering BIOS 53 BMC 56

removing

mezzanine board 47 optical drive 28

98

Contents

E-9722RServer Page Contents Page Page Page CHAPTER1 •Front •Back •Interior •System board Front Control panel Back Interior System board Connectors Page Hot-swapbackplanes SATA II/SAS backplane LED information Getting Help Server Companion DVD Gateway Web site Telephone support Page CHAPTER2 •Setting up the hardware •Protecting from power source problems •Starting your server •Setting up the operating system Setting up the hardware Protecting from power source problems Starting your server Understanding the power-on self-test Turning off your server Setting up the operating system Initial hardware settings CHAPTER3 •Caring for your server •Preparing for system recovery •System administration •Identifying your server Caring for your server Cleaning your server Cleaning the screen Preparing for system recovery Recording the BIOS configuration System administration Gateway Systems Manager Server security Identifying your server Updating the baseboard management controller firmware Using your Server Companion DVD Viewing documents Installing drivers and programs Booting from the Server Companion DVD Page CHAPTER4 •Preparing to install components •Preventing static electricity discharge •Opening the server case •Closing the server case Preparing to install components Selecting a place to work Gathering the tools you need Getting Help Preventing static electricity discharge Opening the server case Page Closing the server case Installing and removing drives Removing and installing an optical drive Removing and installing a hard drive Page Filling empty drive bays Installing memory Page Page Installing and removing PCI expansion cards Removing and installing the PCI riser assembly, a riser, or a PCI card Page Page Page Replacing system fans Page Page Replacing or adding a processor Page Replacing a power supply module Replacing the power distribution module Page Replacing the hot-swapbackplane Installing and removing an optional mezzanine board Replacing the CMOS battery Replacing the control panel Replacing the system board Page CHAPTER5 •Opening the BIOS Setup utility •Updating the BIOS •Recovering the BIOS •Resetting the BIOS Opening the BIOS Setup utility Updating the BIOS Recovering the BIOS Resetting the BIOS Resetting BIOS passwords Updating and recovering the BMC Updating the BMC firmware Recovering the BMC CHAPTER6 •Telephone support •Tutoring and training •Safety guidelines •Error messages Telephone support Before calling Gateway Customer Care Tutoring and training Safety guidelines Error messages Memory messages Boot messages Storage Device messages System configuration messages CMOS messages Miscellaneous messages Troubleshooting First steps Battery replacement Beep codes Diagnostic LEDs POST code checkpoints Page Bootblock initialization code checkpoints Bootblock recovery code checkpoints DIM code checkpoints ACPI runtime checkpoints BIOS Optical drive Expansion cards Hard drive Internet Keyboard Memory Monitor Power Processor Page APPENDIXA •System specifications •System board specifications •Environmental specifications •Electronic specifications System specifications System board specifications Environmental specifications Electronic specifications Memory map Interrupts Connector pinouts Main power connector (J48) Processor power connector (J1) VGA connector Serial port connector Keyboard and Mouse connectors External USB connectors I2C (SMBus) connector Additional specifications Page APPENDIXB Page Page Page Page Page Page Page APPENDIXC Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part FCC Part 15 Class A Statement Laser safety statement California Proposition 65 Warning Environmental information Notices All Rights Reserved Trademark Acknowledgments APPENDIXD Important safety information Setting up your system Care during use Replacement parts and accessories Index Numerics