CHAPTER 6: Troubleshooting

Internet

You cannot connect to the Internet

•Make sure that your account with your Internet Service Provider (ISP) is set up correctly. Contact your ISP technical support for help.

Keyboard

Liquid has been spilled into the keyboard

•If you spilled liquid in the keyboard, turn off your server and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. This type of damage is not covered by your server’s warranty.

LED information

See “LED information” on page 8 for a description of this server’s LEDs and the information they provide.

Memory

Memory errors were detected during server start up

•Open your server and make sure that the memory modules are installed correctly. For instructions, see “Installing memory” on page 31.

•A memory module may be defective. If possible, try another memory module and see if the error repeats.

Monitor

Your server is running but there is no picture

•Adjust the brightness and contrast controls to the center position.

•Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the power LED should be lit.

•Check the port and cable for bent or damaged pins.

•Connect your monitor to another computer, or connect a monitor that you know works to your server.

The color is not uniform

Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity.

Make sure that:

•The monitor is not positioned too close to another monitor, electric fan, or fluorescent light.

•You demagnetize the screen using the monitor’s degauss feature. For more information on degauss, see the monitor’s documentation.

A horizontal line or wire is visible across the CRT monitor screen

The monitor may use thin damper wires, located approximately 1/3 of the way from the upper and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious when the monitor displays a white background. The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence. The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor’s function.

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