Troubleshooting

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The monitor has pixels that are always dark or too bright

■This condition is normal and inherent in the TFT technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.

Speaker bar does not work

I installed the speaker bar, but no sound is coming out of the speakers.

■Make sure that the speaker bar power cord is plugged into a USB port on the back of your computer.

■Make sure that the volume control knob on the front of the speaker bar is turned on. Turn the knob clockwise to turn on the speakers and increase the volume. Turn the knob counter-clockwise to decrease the volume and turn off the speakers. The speaker bar’s power indicator lights blue when power is connected and the speakers are turned on.

I checked all the connections and the speaker volume control is on, but I still do not get any sound.

■Your headphone/speaker jack may have been muted using Windows sound controls. To check your headphone/speaker mute settings, click the speaker icon in the Windows taskbar, or click Start, Control Panel, Sounds and Audio Devices, the Volume tab, then click Advanced. For optimum volume control using the speaker bar, we recommend that you set the Windows volume mid-way between the lowest and highest setting.

I want to plug in my headphones, but there is a headphone jack on both sides of the speaker bar. Which should I use?

■You can use either jack or both jacks at the same time.

The sound coming from the speakers sounds distorted.

■Turn down the volume until the distortion disappears.

■Check the audio output volume of the sound device the speaker bar is connected to. If the audio device’s output volume is set too high, the speaker bar’s sound may always be distorted. To adjust the audio device’s output volume, see the device’s user guide. To adjust the volume in Windows XP, click the speaker icon in the Windows taskbar, or click Start, Control Panel, Sounds and Audio Devices, the Volume tab, then click Advanced. For optimum volume control using the speaker bar, we recommend that you set the Windows volume mid-way between the lowest and highest setting.

I plugged my microphone into the speaker bar’s microphone jack, but my computer cannot record any sound.

■Make sure that the speaker bar’s pink microphone plug is connected to the microphone jack on your computer.

■Your microphone jack may have been muted using Windows sound controls. To check your microphone’s mute settings, click the speaker icon in the Windows taskbar, or click Start, Control Panel, Sounds and Audio Devices, the Volume tab, then click Advanced.

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