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Troubleshooting
www.gateway.com

The display has pixels that are always dark or too bright

This condition is normal and inherent in the TFT technology used in
active-matrix LCD screens. Gateway’s inspection standards keep these to a
minimum. If you feel these pixels are unacceptably numerous or dense on your
display, contact Gateway Technical Support to identify whether a repair or
replacement is justified based on the number of pixels affected.
DVD or DVD/CD-RW drives

Your convertible tabletPC does not recognize a disc

The disc may not be seated correctly in the tray. When you place a disc
on the tray, make sure that you press the disc firmly onto the spindle so
the retainers hold the disc in place.
The modular drive may not be inserted completely into the modular bay.
Press the module into the bay, then try to access the disc again.
Make sure that the disc label is facing up, then try again.
Try a different disc. Occasionally discs are flawed and cannot be read by
the drive.
Some music CDs have copy protection software. You may not be able to
play these CDs on your convertible tablet PC.
Your convertible tabletPC may be experiencing some temporary memory
problems. Shut down and restart your convertible tablet PC.
Clean the disc. For more information, see “Cleaning CDs or DVDs” on
page 287.

An audio CD does not produce sound

Make sure that the CD label is facing up, then try again.
Some music CDs have copy protection software. You may not be able to
play these CDs on your convertible tablet PC.
Make sure that the volume control on your convertible tabletPC is turned
up. For more information, see “System key combinations” on page30.
Make sure that the Windows volume control is turned up. For more
information, see “Adjusting the volume” on pag e 102.
Make sure that Mute controls are turned off. For more information about
the mute setting, see “System key combinations” on page30 or “Adjusting
the volume” on page 102.