Gateway M275 Notebook Tutoring and training

306

Chapter 17: Troubleshooting

www.gateway.com

Tutoring and training

Gateway’s Technical Support professionals cannot provide hardware and

software training or tutorial services. Instead, Gateway recommends the

following tutoring and training resources.

Self-help

If you have how-to questions about using your Gateway-supplied hardware or

software, see the following resources:

■The printed or online documentation that came with your hardware or

software. In many cases, additional product information and online

documentation for Gateway-supplied hardware can be found in our Web

site’s Documentation Library

■This user’s guide

■The software publisher’s Website

Tutoring

For help on using hardware or software that came with your Gateway

convertible tablet PC, contact Gateway’s fee-based tutorial hotline:

■800-229-1103 (rate charged per minute; charged to a major credit card)

■900-555-4695 (rate charged per minute; charged to your telephone bill)

Help and

Support For more how-to information about WindowsXP, click/tap

Start, then click/tap Help and Support.

Type the keyword practice in the Search box

, then click/tap the arrow.

Contents

Main Page Contents 1 Checking Out Your Gateway M275. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2G e t t i n g S t a r t e d ii 3G e t t i n g H e l p 4 Windows Basics 5 Using the Internet 6 Sending and Receiving Faxes 7 Using Multimedia iv 8 Managing Power 9 Traveling With Your Gateway M275 10 Customizing Your Gateway M275 11 Networking Your Gateway M275 vi 12 Moving From Your Old Computer 13 Maintaining Your Gateway M275 14 Restoring Software 15 Upgrading Your Gateway M275 16 Using the Gateway M275 Port Replicator 17 Troubleshooting viii A Safety, Regulatory, and Legal Information. . . . . . . . . . . . . . . . . . . . . .309 Index Checking Out Your Front Left Side Left Side Page Right Side Right Side Back Bottom Bottom Keyboard area For information on using your keyboard, see Using the keyboard on page 28. Keyboard area Identifying your model Gateway model number Page Page Accessories 14 Printers Getting Started Safety instructions General tips Using the battery Using the AC adapter Basic safety precautions Connecting the AC adapter To connect the AC adapter: 1 2 3 Protecting from power source problems Connecting the AC adapter Starting your convertible tablet PC To start your convertible tabletPC: 1 2 3 Turning off your convertible To turn off your convertible tabletPC: 1 2 Restarting (rebooting) your convertible tablet PC To close unresponsive programs and restart your convertible tabletPC: 1 2 3 4 Status indicators LED status indicators Chapter 2: Getting Started Indicator Icon Description Keyboard status indicators Using the keyboard Key types Chapter 2: Getting Started System key combinations Using the keyboard Press and hold FN, then press this system key... To... Home PgUp PgDn Buttons Tablet control buttons Buttons Button Icon Press to... Multi-function buttons Using the EZ Pad touchpad Using the touchpad Page Using the display Page Page Using the pen Storing and removing the pen To store the pen in your convertible tablet PC: 1 2 Calibration To open the calibration program: Gestures Pen button Tips Tablet Input Panel (TIP) TIP tips Using speech recognition Connecting the modem Connecting to a wired Ethernet network To connect to a wired Ethernet network: 1 2 Broadband Internet connections Installing a printer, scanner , or other peripheral device Page Getting Help Help and Support To start Help and Support: Searching for a topic Do More With Gateway Online help Gateway Web site Using eSupport Support Home Downloads Contact Us Account Info PC Tools Windows Basics About Windows XP tablet PC Edition About the Windows environment Using the desktop Using the Start menu To use the Start menu: 1 2 Adding icons to the desktop 1 To add icons to the desktop: 2 3 Identifying window items Identifying window items Working with files and folders Viewing drives To view the drives on your convertible tabletPC: To see the files and folders on a drive: Creating folders To create a folder: 1 2 3 4 5 Copying and moving files and folders Page 5 6 Deleting files and folders To delete files or folders: 1 2 To recover files or folders from the Recycle Bin: 1 2 3 To empty the Recycle Bin: 1 2 Browsing for files and folders To browse for a file: 1 2 3 Searching for files Using the Windows Search utility To find files and folders using the Search utility: 1 2 3 4 Using advanced search options Working with documents Creating a new document To create a new document: 1 2 Saving a document To save a document: 1 2 3 4 Opening a document To open a document: 1 2 3 4 Printing a document To print a document: 1 2 3 4 Keyboard shortcuts Using the Internet Learning about the Internet Setting up an Internet account To set up an Internet account with America Online: 1 2 Accessing your Internet account To connect to your America Online Internet account: 1 2 To disconnect from your America Online Internet account: Using the World Wide Web Connecting to a Web site To connect to a Web site: 1 2 Downloading files To download files or programs from a Web site: 1 2 3 4 5 Using e-mail Sending e-mail To send e-mail using America Online: 1 2 3 4 5 6 Checking your e-mail To check your e-mail using America Online: 1 2 3 Page Sending and Receiving Faxes Installing and configuring Fax Installing Fax To install Fax: 1 2 Configuring Fax To configure Microsoft Fax: 1 2 3 4 5 6 7 8 9 Sending a simple fax To send a simple fax: 1 2 3 4 Page Setting up your cover page template To set up your fax cover page template: 1 2 3 Faxing from programs Faxing a scanned document Receiving and viewing a fax To receive and view a fax: 1 2 Canceling a fax Automatically retry sending a fax To automatically retry sending a fax: 1 2 3 Automatically cancelling a fax To automatically cancel a failed fax: 1 2 3 Page Using Multimedia Adjusting the volume To adjust the overall volume level using hardware controls: To adjust the overall volume level from Windows: 1 2 3 4 To adjust specific volume levels: 1 2 Page Recording and playing audio To make an audio recording: 1 2 3 4 5 6 1 2 3 4 Playing audio and video files with the Windows Media Player To play a file using the WindowsMedia Player: 1 2 3 4 Using S/PDIF digital audio 2 To activate S/PDIF digital audio: 1 3 4 5 Changing modules Page Using the DVD or DVD/CD-RW drive Identifying drive types Inserting a CD or DVD To insert a CD or DVD: 1 2 3 Listening to CDs Listening to CDs To play a CD: 1 2 3 Using MUSICMATCH Playing CDs To play a musicCD: 1 2 3 Creating MP3 music files To create MP3 files: 2 1 3 4 5 6 Editing track information 5 6 Building a music library Changing the music library display settings Listening to Internet radio To listen to an Internet radio station: 1 2 3 Using advanced features Playing a DVD To play a DVD: 1 2 3 4 Creating CDs using Nero Express Creating a data CD To create a data CD: 1 2 3 Page Page Page Copying a CD To copy a music CD or data CD: 1 2 3 Page Page Copying music tracks To copy music CD tracks to your hard drive: 1 2 3 4 Page Page Creating a music CD To create a music CD: 1 2 3 4 Page Page Page Advanced features Using the optional diskette drive To use a diskette: 1 2 3 4 Using the memory card reader Memory card types Using a memory card To insert a memory card: 1 2 To remove a memory card: Connecting a digital camera To connect a digital camera: 1 2 Connecting a digital video camera To connect a digital video camera: Editing videos To edit a video: 1 2 Viewing the display on a projector or monitor 6 7 8 9 10 Viewing the display on a television To view your convertible tabletPC display on a television: 1 2 3 4 5 Page 11 12 13 14 15 16 Changing from one display to another Page Managing Power Monitoring the battery charge Recharging the battery Recalibrating the battery To recalibrate the battery: 1 2 3 4 5 6 Changing batteries Replacing the battery Page Extending battery life Conserving battery power Using alternate power sources Changing power modes Using power saving modes Page Changing power settings Changing the power scheme To change the power scheme: 1 2 3 Changing alarm options To change the alarm options: 1 2 3 Changing advanced settings To change advanced power management settings: 1 2 3 Turning on the Power on Lid Lift feature To turn on the Power on Lid Lift feature: 1 2 3 4 5 6 Activating and using Hibernate mode To activate Hibernate mode: 1 2 3 To use Hibernate mode: Page Traveling With Your Packing your convertible tablet PC Traveling by air Modem Radio frequency wireless connections Files Security To create a startup password: 1 2 Power Additional tips Page Using the display Changing display orientation To change display orientation: To change orientation properties: Adjusting brightness XtraBright/XtraDim To use XtraBright/XtraDim: Adjusting the screen and desktop settings Adjusting the color depth To change the color depth: 3 4 5 Adjusting the screen resolution To adjust the screen resolution: 1 2 3 Changing the colors on your Windows desktop To change desktop colors: 1 2 3 Changing the desktop background To change the desktop background: 1 2 3 4 5 6 Selecting a screen saver To select a screen saver: 1 2 3 Adjusting tablet and pen settings To change tablet and pen settings: 1 2 3 Programming the buttons To reprogram button functions: 1 2 3 Adjusting the Tablet PC Input Panel Settings Changing the touchpad settings To change your touchpad settings: 1 2 3 4 5 6 Adding and modifying user accounts User account tips To add, delete, or modify user accounts: 1 2 3 Page Page Networking Y our Benefits of networking Sharing a single Internet connection Sharing drives Sharing peripheral devices Streaming audio and video files Playing multi-player games Selecting a network connection Wired Ethernet network Wireless Ethernet network Using a wired Ethernet network Ethernet, Fast Ethernet, or Gigabit Ethernet Example wired Ethernet network Equipment you need for a wired Ethernet network Using a wireless Ethernet network Using a wireless Ethernet network Wireless Ethernet speed and frequency The two most common types of wireless Ethernet networks are access point and peer-to-peer. Network Type Speed Frequency Advantages Disadvantages Example access point wireless Ethernet network Equipment you need for an access point wireless Ethernet network Page Equipment you need for a peer-to-peer wireless Ethernet network For more information Chapter 11: Networking Your Gateway M275 Using your convertible tablet PC on a network Installing and configuring your convertible tablet PC for Ethernet networking Turning your wireless Ethernet emitter on or off To turn the wireless Ethernet emitter on or off: 1 2 3 Page Moving From Your Old Computer Using the Files and Settings Transfer Wizard To open the Files and Settings Transfer Wizard: Transferring files Finding your files To find files in the My Documents folder: 1 2 3 4 To find files using Find or Search: 1 Transferring Internet settings Setting up your ISP To use the Internet Connection Wizard: 1 2 Installing your old printer or scanner Installing a USB printer or scanner Installing a parallel port printer To install your old printer: 1 2 3 4 5 Installing your old programs Page Maintaining Y our Caring for your convertible Display screen Pen Replacing the pen point Maintenance schedule Protecting your convertible tablet PC from viruses To scan for viruses: 1 2 3 Page Managing hard drive space Checking hard drive space To check hard drive space: 1 2 Using Disk Cleanup To use the Windows Disk Cleanup program: 5 1 2 Checking the hard drive for errors To check the hard drive for errors: 1 2 3 4 5 6 Defragmenting the hard drive To defragment the hard drive: 1 2 3 4 5 6 Backing up files Using the Scheduled Task Wizard To start the Scheduled Task Wizard: 1 2 3 Cleaning your convertible Cleaning the exterior Cleaning the keyboard Cleaning the convertible tablet PC screen Cleaning the mouse Page Page Restoring Software Chapter 14: Restoring Software Using the Gateway Windows XP Pro Tablet PC DVD Reinstalling device drivers To reinstall device drivers: 1 2 3 5 6 7 8 Updating device drivers To update device drivers: 1 2 3 5 Reinstalling programs To reinstall programs from the Drivers and Applications CD: 1 2 3 4 5 6 8 9 10 11 Reinstalling Windows To reinstall WindowsXP and the device drivers: 1 2 3 4 5 6 7 Page Page Adding and removing a PC Card To insert a PCCard: Page Preventing static electricity discharge Adding or replacing memory Adding or replacing memory in the memory bay Page Page Replacing memory under the keyboard Page 8 9 Page Page Page Page Page Replacing the hard drive kit Page Page Page Using the Port Replicator Chapter 16: Using the Gateway M275 Port Replicator Front Page Chapter 16: Using the Gateway M275 Port Replicator Back Back Connecting to the port replicator Attaching to the port replicator Disconnecting from the port replicator To separate your convertible tabletPC from the port replicator: 3 1 2 Securing your port replicator Troubleshooting Safety guidelines First steps Software support tools 282 Troubleshooting Audio Battery Device installation You have computer problems after adding a new device Diskette drive (external) The diskette drive is not recognized You see an Access Denied or Write protect error message You see a Disk is full error message Display 285 The display has pixels that are always dark or too bright DVD or DVD/CD-RW drives Your convertible tabletPC does not recognize a disc An audio CD does not produce sound 286 A DVD movie will not play A DVD does not produce sound on a TV 287 Cleaning CDs or DVDs File management A file was accidentally deleted To restore deleted files: 1 2 288 Hard drive You see an Insufficient disk space error message You see a Data error message The hard drive cannot be accessed, or you see a General failure reading drive C error message Interface/Ports Internet 290 You see an Unable to locate host message and are unable to browse the Internet Connecting to a Web site takes too long People are sending you e-mail messages, but you have not received any mail 291 Keyboard The built-in keyboard does not work The external keyboard does not work A keyboard character keeps repeating or you see a Keyboard stuck or Key failure error message Memory Memory card reader Drive letter for the memory card slot does not appear in the My Computer window Modem (dial-up) Your modem does not dial or does not connect To check the dialing properties: 3 4 You cannot connect to the Internet 294 Your 56K modem does not connect at 56K 1 2 3 The modem is not recognized by your convertible tablet PC To run modem diagnostics: 1 2 3 4 5 296 Mouse The external mouse does not work The external mouse works erratically Networks Operating system 298 Passwords Your convertible tabletPC does not accept your password You forgot your startup password PC Cards You installed a PCCard and now your convertible tablet PC is having problems Power Your convertible tabletPC is not working on AC power Your convertible tabletPC is not working on battery power The battery seems to run down very quickly Printer 301 The printer is on but will not print To set a default printer: 1 2 3 You see a Printer queue is full error message To make sure that the printer is not set to work offline: 1 2 302 3 You see a Printer is out of paper error message Sound You are not getting sound from the built-in speakers 303 Touchpad The touchpad does not work. Video The external monitor is not working TV out is not working Telephone support Before calling Gateway Technical Support Telephone support Telephone numbers Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Telephone numbers You can access the following services through your telephone to get answers to your questions: Service description How to reach Tutoring and training Self-help Tutoring Tutoring and training Training Page A Setting up your system Care during use Page Regulatory compliance statements Wireless Guidance Page United States of America Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Unintentional emitter per FCC Part 15 FCC declaration of conformity Telecommunications per FCC part68 (applicable to products fitted with USA modems) Canada Industry Canada (IC) Intentional emitter per RSS 210 Unintentional emitter per ICES-003 Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem) Mexico Intentional emitter California Proposition 65 Warning Unintentional emitter Laser safety statement Notices All Rights Reserved Trademark Acknowledgments Macrovision statement Index