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Troubleshooting
www.gateway.com

The external mouse works erratically

Clean the mouse. For more information, see “Cleaning the mouse” on
page 226.
Some mouse pad patterns “confuse” optical mice. Try the mouse on a
different surface.
Networks

You cannot connect to your company network

Every network is unique. Contact your company computer department or
network administrator for help.
Passwords

Your notebook does not accept your password

Make sure that CAPS LOCK and PAD LOCK are turned off, then retype the
password.

You forgot your startup password

The password feature (which is set in the BIOS Setup utility) is very secure, with
no easy way to recover a forgotten password. You must return your notebook
for repair. Call Gateway Technical Support for instructions.
Help and
Support
For a video tutorial about cleaning the mouse, click Start,
then click Help and Support.
Type the keyword mouse troubleshooting in the Help
and Support Search box , then
click the arrow.
Help and
Support
For more information about network troubleshooting in
WindowsXP, click Start, then click Help and Support.
Type the keyword network troubleshooting in the Help
and Support Search box , then
click the arrow.