Gateway M500 Troubleshooting

Troubleshooting 7

Read this chapter to learn how to troubleshoot common problems.

Warning Do not attempt to open and service your notebook by yourself. Contact Gateway for assistance.

Contents

Page Page Contents Getting Started Getting Familiar with Your Notebook Managing Power Using Peripheral Devices and Options Moving with Your Notebook Using Installed Programs and Utilities Troubleshooting Specifications Safety, Regulatory, and Legal Information Index Getting Started Connecting and starting your notebook To connect and start your notebook: Page Page Care and maintenance To clean your notebook: Getting Familiar Notebookwith Your Top Page Front Left Right Back Page Bottom Features Performance Multimedia Connectivity Human-centricdesign and ergonomics Expansion LCD panel Simultaneous display Power management Opening and closing the LCD panel Status indicators (FN+F11) Keyboard Lock keys Embedded numeric keypad Windows keys Hotkeys Activating hotkeys Page Touchpad Page Left Button Right Button Tap Multi-functionbuttons Page Storage Inserting the disc Ejecting the disc Playing DVD movies Connectivity options Page Page Page Audio Page Understanding the AV control panel LCD panel Page Adjusting the volume Securing your notebook Setting a password Managing Power Using the battery To use the battery for the first time: To install a battery: To remove the battery: To charge the battery: Charging modes Page Situation Recommended Action Power management Using Peripheral DevicesOptionsand External monitor S-Video External keyboard External pointing device Printer Audio devices PC Card Inserting a card Ejecting a card USB devices IEEE 1394 devices Miscellaneous options Key component upgrades Page MovingNotebookwith Your Disconnecting from peripheral devices To disconnect your notebook from peripheral devices: Moving around Taking the notebook home To prepare your notebook for transport: Page Traveling with your notebook Traveling internationally with your notebook Page Using Installed ProgramsUtilitiesand System software Launch Manager BIOS Setup utility To set a password: Removing a password Changing a password Page Troubleshooting Frequently-askedquestions I press the power button, but the notebook does not start or boot-up Nothing appears on the screen Image is not full-screen No audio from the notebook External microphone does not work The keyboard does not respond The printer does not work I want to set up my location to use the internal modem To set up your location: Why can’t I charge my battery to 100% charged when it is 99-95%charged Error messages Page Telephone support Automated troubleshooting system Telephone numbers Tutoring and training For more information Specifications A Page Page Options Safety Regulatory, and B Legal Information Important safety information Setting up your system Care during use Replacement parts and accessories Regulatory compliance statements Page Federal Communications Commission (FCC) Intentional emitter per FCC Part Unintentional emitter per FCC Part FCC declaration of conformity Page Page Notices Index