Chapter 7: Troubleshooting
Telephone numbers
Gateway offers a wide range of customer service, technical support, and information services.
Automated troubleshooting system
| Service description | How to reach |
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Use an automated menu system and your telephone | |
keypad to find answers to common problems. | |
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Telephone numbers
You can access the following services through your telephone to get answers to your questions:
| Resource | Service description | How to reach |
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Fax on demand | Order a catalog of documents on common | |
support | problems, then order documents by document | |
| numbers. The documents will be faxed to you. |
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Gateway’s | Get tutorial assistance for software issues | |
billed by the minute. | your credit card) | |
software tutorial |
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service |
| your telephone bill) |
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Gateway | Talk to a Gateway Technical Support | |
Technical Support | representative about a | |
| support question. (See “Before calling | and Puerto Rico) |
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| calling.) | (all other countries) |
| TDD Technical Support (for hearing impaired) | |
| is available: |
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| Weekdays 6:00 a.m. - 8:00 p.m. Central Time |
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| Weekends 6:00 a.m. - 5:00 p.m. Central Time |
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America Online | Get support for your America Online ISP | |
| account | |
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CompuServe | Get support for your CompuServe ISP account | |
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Sales, | Get information about available systems, | |
accounting, and | pricing, orders, billing statements, warranty | |
warranty | service, or other |
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88 | www.gateway.com |