Gateway M505 1 2, 3, 4, 5, 1, 2

259

Troubleshooting

www.gateway.com

To run modem diagnostics:

1Close all open programs.

2Click Start, then click Control Panel. The Control Panel window opens.

If your Control Panel is in Category View, click Printers and Other

Hardware.

3Click/Double-click the Phone and Modem Options icon, then click the

Modems tab.

4Click your modem, then click Properties. The Modem Properties dialog

box opens.

5Click the Diagnostic tab, then click Query Modem. If information

about the modem appears, the modem passed diagnostics. If no

modem information is available, a white screen appears with no

data, or if you get an error such as port already open or the modem

has failed to respond, the modem did not pass diagnostics.

The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking.

Handshaking is a digital “getting acquainted” conversation between the two

modems that establishes connection speeds and communication protocols. You

may hear unusual handshaking sounds when the modems first connect. If the

handshaking sounds are too loud, you can turn down the modem volume.

To turn down the modem volume:

1Click Start, then click Control Panel. The Control Panel window opens.

If your Control Panel is in Category View, click Printers and Other

Hardware.

2Click/Double-click the Phone and Modem Options icon, then click the

Modems tab.

3Click the modem you want to adjust, then click Properties.

Help and

Support For more information about modem troubleshooting in

WindowsXP, click Start, then click Help and Support.

Type the keyword modem troubleshooting in the

Search box , then click the arrow.

Contents

Main Page Contents 1 Checking Out Your Gateway M505. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2G e t t i n g S t a r t e d ii 3G e t t i n g H e l p 4 Windows Basics 5 Using the Internet 6 Sending and Receiving Faxes 7 Using Multimedia iv 8 Managing Power 9 Traveling with Your Gateway M505 10 Customizing Your Gateway M505 11 Networking Your Gateway M505 12 Moving From Your Old Computer 13 Maintaining Your Gateway M505 vi 14 Restoring Software 15 Upgrading Your Gateway M505 16 Troubleshooting A Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 271 Index Page Checking Out Your Front Left side Left side Right side Back Back Page Bottom Bottom Keyboard area For information on using your keyboard, see Using the keyboard on page 28. Keyboard area Identifying your model Gateway model number Gateway serial number Page Page Accessories Page Getting Started Safety instructions General tips Using the battery Using the AC adapter Basic safety precautions Connecting the AC adapter Page Page Protecting from power source problems Starting your notebook Waking up your notebook Turning off your notebook To turn off your notebook: 1 2 Restarting (rebooting) your notebook To close unresponsive programs and restart your notebook: 1 2 3 4 Status indicators Keyboard status indicators Page LCD panel status indicators Using the keyboard Key types Chapter 2: Getting Started System key combinations Multi-function buttons Multi-function buttons Press the multi-function buttons to open the programs associated with them. Button Icon Press to... Using the EZ Pad touchpad Using the EZ Pa d touchpad You can use the EZ-Pad left and right buttons below the touchpad to select objects. Using the touchpad To... Do this... Page Connecting the modem Connecting to a wired Ethernet network To connect to a wired Ethernet network: 1 2 Broadband Internet connections Installing a printer, scanner , or other peripheral device Using fast infrared Getting Help Help and Support To start Help and Support: Searching for a topic Do More With Gateway Online help Gateway Web site Using eSupport Support Home Downloads Contact Us Account Info PC Tools Windows Basics About the Windows environment Using the desktop Using the Start menu To use the Start menu: 1 2 Adding icons to the desktop To add icons to the desktop: 1 2 3 Identifying window items Working with files and folders Viewing drives To view the drives on your notebook: To see the files and folders on a drive: Creating folders To create a folder: 4 1 2 3 Copying and moving files and folders To copy a file or folder to another folder: 1 2 3 4 Deleting files and folders To delete files or folders: 1 2 To recover files or folders from the Recycle Bin: 1 2 3 To empty the Recycle Bin: 1 Browsing for files and folders To browse for a file: 2 3 Searching for files Using the Windows Search utility To find files and folders using the Search utility: 1 2 3 4 Using advanced search options Working with documents Creating a new document To create a new document: 1 2 Saving a document To save a document: 1 2 3 4 Opening a document To open a document: 1 2 3 4 Printing a document To print a document: 1 2 3 4 Shortcuts Page Using the Internet Learning about the Internet Setting up an Internet account To set up an Internet account with America Online: 1 2 Accessing your Internet account To connect to your America Online Internet account: 1 2 To disconnect from your America Online Internet account: Using the World Wide Web Connecting to a Web site To connect to a Web site: 1 2 Downloading files To download files or programs from a Web site: 1 2 3 4 5 Using e-mail Sending e-mail To send e-mail using America Online: 1 2 3 4 5 6 Checking your e-mail To check your e-mail using America Online: 1 2 3 Page Sending and Receiving Faxes Installing and configuring Fax Installing Fax To install Fax: 1 2 Configuring Fax To configure Microsoft Fax: 1 2 3 Page 10 11 Sending a simple fax To send a simple fax: 1 2 3 4 Page Setting up your cover page template To set up your fax cover page template: 1 2 3 Faxing from programs Faxing a scanned document Receiving and viewing a fax To receive and view a fax: 1 2 Canceling a fax Automatically retry sending a fax To automatically retry sending a fax: 2 3 4 5 6 Automatically cancelling a fax To automatically cancel a failed fax: 2 3 4 5 6 Page Using Multimedia Adjusting the volume To adjust the overall volume level using hardware controls: To adjust the overall volume level from Windows: 1 2 3 4 To adjust specific volume levels: 1 2 Page Recording and playing audio To make an audio recording: 1 Page Playing audio and video files with the Windows Media Player To play a file using the WindowsMedia Player: 1 2 3 4 Using the audio/video controls Locating the controls Chapter 7: Using Multimedia Using the audio/video controls Understanding the AV controls LCD panel Component Description Using the subwoofer To turn the subwoofer on: Using the Gateway M505 Music Player To create the playlist for songs on the hard drive: 1 2 3 4 5 6 Page Using the DVD/CD-RW or DVD-RW/CD-RW drive Identifying drive types Inserting a CD or DVD To insert a CD or DVD: To eject a CD or DVD: Listening to CDs To play a CD: 1 2 3 Using MUSICMATCH Playing CDs To play a musicCD in Windows XP: 1 2 3 Creating MP3 music files To create MP3 files: 2 1 3 4 5 6 Editing track information 5 6 Building a music library Changing the music library display settings Listening to Internet radio To listen to an Internet radio station: 1 2 3 Using advanced features Playing a DVD To play a DVD: 1 2 3 4 Creating CDs and DVDs using Nero Express Creating a data CD or DVD To create a data CD or DVD: 1 2 3 Page Page Page Copying a CD or DVD To copy a music CD, data CD, or data DVD: 1 2 3 Page Page Copying music tracks To copy music CD tracks to your hard drive: 1 2 3 4 Page Page Creating a music CD To create a music CD: 1 2 3 4 Page Page Page Advanced features Using the optional diskette drive To use a diskette: 1 2 3 4 Using the SD memory card reader Using an SD memory card To insert an SD memory card: 1 2 Connecting a digital camera To connect a digital camera: 1 2 Chapter 7: Using Multimedia Connecting a digital video camera To connect a digital video camera: Editing videos To edit a video: 1 2 Viewing the display on a projector or monitor 6 7 8 9 10 Viewing the display on a television To view your notebook display on a television: 6 1 2 Page Page Page Managing Power Monitoring the battery charge Recharging the battery Changing batteries Replacing the battery Page Extending battery life Conserving battery power Using alternate power sources Changing power modes Using power saving modes Changing power settings Changing the power scheme To change the power scheme: 1 2 3 Changing alarm options To change the alarm options: 1 2 3 Changing advanced settings To change advanced power management settings: 1 2 3 Activating and using Hibernate mode To activate Hibernate mode: 1 2 3 4 To use Hibernate mode: Page Traveling with Your Packing your notebook Traveling by air Modem Radio frequency wireless connections Files Security To create a startup password: 1 2 3 Power Additional tips Page Page Adjusting the screen and desktop settings Adjusting the color depth To change the color depth: 3 4 5 Adjusting the screen resolution To adjust the screen resolution: 1 3 4 5 Changing the colors on your Windows desktop To change desktop colors: 1 3 4 Changing the desktop background To change the desktop background: 1 3 4 5 6 Selecting a screen saver To select a screen saver: 1 3 4 7 8 Changing the touchpad settings To change your touchpad settings: 2 1 3 4 5 Programming the multi-function buttons To program the multi-function buttons: 3 1 2 Adding and modifying user accounts User account tips To add, delete, or modify user accounts: 1 2 3 Page Networking Y our Benefits of networking Sharing a single Internet connection Sharing drives Sharing peripheral devices Streaming audio and video files Playing multi-player games Selecting a network connection Wired Ethernet network Wireless Ethernet network Using a wired Ethernet network Ethernet, Fast Ethernet, or Gigabit Ethernet Example wired Ethernet network Equipment you need for a wired Ethernet network Using a wireless Ethernet network Using a wireless Ethernet network Wireless Ethernet speed and frequency The two most common types of wireless Ethernet networks are access point and peer-to-peer. Network Type Speed Frequency Advantages Disadvantages Example access point wireless Ethernet network Equipment you need for an access point wireless Ethernet network Page Equipment you need for a peer-to-peer wireless Ethernet network For more information Using your notebook on a network Installing and configuring your notebook for Ethernet networking Turning your wireless Ethernet emitter on or off To turn the wireless Ethernet emitter on or off: Moving From Your Old Computer Using the Files and Settings Transfer Wizard To open the Files and Settings Transfer Wizard: Transferring files Finding your files To find files in the My Documents folder: 1 2 3 4 To find files using Find or Search: 1 Transferring Internet settings Setting up your ISP To use the Internet Connection Wizard: 1 2 Installing your old printer or scanner Installing a USB printer or scanner Installing a parallel port printer To install your old printer: 1 2 3 4 5 Installing your old programs Page Maintaining Y our Caring for your notebook Maintenance schedule Protecting your notebook from viruses To scan for viruses: 1 2 3 Page Managing hard drive space Checking hard drive space To check hard drive space: 2 Using Disk Cleanup To use the WindowsDisk Cleanup program: 5 2 3 4 Checking the hard drive for errors To check the hard drive for errors: 2 3 4 5 6 Defragmenting the hard drive To defragment the hard drive: 2 3 4 5 6 Backing up files Using the Scheduled Task Wizard To start the Scheduled Task Wizard: 1 2 3 Cleaning your notebook Cleaning the exterior Cleaning the keyboard Cleaning the notebook screen Cleaning the mouse Page Page Restoring Software Using the Restoration CDs Reinstalling device drivers To reinstall device drivers: 1 2 3 5 6 7 8 Updating device drivers To update device drivers: 6 1 2 3 Reinstalling programs 5 To reinstall programs from the Drivers and Applications CD: 1 2 3 6 8 9 10 11 To reinstall other programs from a CD: Reinstalling Windows Page Page Page Page Adding and removing a PC Card To insert a PCCard: Page Preventing static electricity discharge Page Adding or replacing memory Page Page Page Replacing the hard drive kit Page Page Page Page Troubleshooting Safety guidelines First steps Software support tools 246 Troubleshooting Audio Battery Device installation You have computer problems after adding a new device Diskette drive (external) The diskette drive is not recognized You see an Access Denied or Write protect error message You see a Disk is full error message Display 249 DVD/CD-RW or DVD-RW/CD-RW drive Your notebook does not recognize a disc An audio CD does not produce sound 250 A DVD movie will not play A DVD does not produce sound on a TV 251 Cleaning CDs or DVDs File management A file was accidentally deleted To restore deleted files: 1 2 252 Hard drive You see an Insufficient disk space error message You see a Data error message The hard drive cannot be accessed, or you see a General failure reading drive C error message You see a Non-system disk, NTLDR is missing, or disk error message Interface/Ports The notebook does not recognize the PC Card The notebook does not recognize a USB or 1394 peripheral device Internet You cannot connect to the Internet Keyboard The external keyboard does not work Memory Memory card reader 256 Modem (dial-up) Your modem does not dial or does not connect To check the dialing properties: 1 2 257 You cannot connect to the Internet Your 56K modem does not connect at 56K 258 To access the gateway.your.way dial-up server: 1 2 3 The modem is not recognized by your notebook 259 To run modem diagnostics: 1 2 3 4 5 The modem is noisy when it dials and connects Mouse The external mouse does not work The external mouse works erratically Networks You cannot connect to your company network Passwords Your notebook does not accept your password You forgot your startup password PC Cards You installed a PCCard and now your notebook is having problems Power Your notebook is not working on ACpower Your notebook is not working on battery power The battery seems to run down very quickly The notebook will not turn on Printer The printer will not turn on The printer is on but will not print 264 To set a default printer: 1 2 3 You see a Printer queue is full error message To make sure that the printer is not set to work offline: 1 2 3 265 You see a Printer is out of paper error message Sound You are not getting sound from the built-in speakers Video The external monitor is not working TV out is not working Page Telephone support Before calling Gateway Technical Support Chapter 16: Troubleshooting Telephone numbers Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Telephone numbers You can access the following services through your telephone to get answers to your questions: Service description How to reach Tutoring and training Self-help Tutoring Chapter 16: Troubleshooting Training A Setting up your system Care during use Page Regulatory compliance statements Wireless Guidance Page United States of America Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Unintentional emitter per FCC Part 15 FCC declaration of conformity Telecommunications per FCC part68 (applicable to products fitted with USA modems) Canada Industry Canada (IC) Intentional emitter per RSS 210 Unintentional emitter per ICES-003 Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem) Mexico Intentional emitter Unintentional emitter Laser safety statement EPA ENERGY ST AR Page Notices Notices All Rights Reserved Trademark Acknowledgments Macrovision statement Page Index