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Chapter 16: Troubleshooting
www.gateway.com
4Click the Modem tab, then adjust the Speaker volume control.
5Click OK twice to close the Phone and Modem Options dialog box.
Mouse

The external mouse does not work

Make sure that the mouse cable is plugged in correctly.
Shut down and restart your notebook.
Remove all extension cables and switch boxes.
Try a mouse you know is working to make sure that the mouse port works.

The external mouse works erratically

Clean the mouse. For more information, see “Cleaning the mouse” on
page 216.
Some mouse pad patterns “confuse” optical mice. Try the mouse on a
different surface.
Networks

You cannot connect to your company network

Every network is unique. Contact your company computer department or
network administrator for help.
Operating system

The program I am working in has stopped responding but the cursor

moves and other programs work

The program has crashed. Press CTRL+ALT+DEL to open the Task Manager
and close the non-responsive program.
Help and
Support For more information about network troubleshooting in
WindowsXP, click Start, then click Help and Support.
Type the keyword network troubleshooting in the
Search box , then click the arrow.