CHAPTER 5: Troubleshooting
DVD-RW drive
The computer does not recognize a disc in the optical disc drive
•Make sure that the disc label is facing front (facing you), then try inserting it again.
•Try a different disc. Occasionally, discs are flawed or become scratched and cannot be read by the
•Your computer may be experiencing some temporary memory problems. Shut down and restart your computer.
•Some music CDs have copy protection software. You may not be able to play these CDs on your computer.
•Clean the disc. For more information, see “Cleaning optical discs” on page 63.
An audio CD does not produce sound
•Make sure that the disc label is facing front (facing you), then try inserting it again.
•Some music CDs have copy protection software. You may not be able to play these CDs on your computer.
•Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 42.
•Make sure that the mute controls are turned off. For more information, see “Adjusting the volume” on page 42.
•If you have external speakers attached, make sure that the speakers are turned on and that the cables are connected correctly and securely.
•Clean the disc. For more information, see “Cleaning optical discs” on page 63.
•Shut down and restart your computer.
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