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Mouse

The mouse does not work

•Re-sync your mouse with the computer by following the instructions in “Syncing the keyboard and mouse” on page 22.

•Replace the old batteries with new batteries.

•Shut down and restart your computer.

The mouse works erratically

•If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

•Clean the mouse by wiping the bottom with a clean, damp cloth. Make sure that the optical sensor is clean and free of debris.

•The mouse pad may have a printed or fabric pattern on it that interferes with your mouse. Try a different mouse pad.

•The surface under the mouse may be transparent or glossy, which interferes with mouse operation. Use a mouse pad.

•Replace the old batteries with new batteries.

Networks

You cannot connect to your company network

Every network is unique. Contact your company computer department or network administrator for help. For more information about setting up a network in your home, see “Connecting to a broadband modem or network” on page 16, your online User Guide, or “Ethernet” on page 79.

Help

For more information about network troubleshooting, click Start, then click Help and Support. Type the phrase network troubleshooting in the Search Help box, then press ENTER.

Passwords

Your computer does not accept your password

•Make sure that CAPS LOCK is turned off, then retype the password.

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