• Reorient or relocate the receiving antenna (that is, the antenna for radio or
television that is “receiving” the interference).
• Reorient or relocate and increase the separation between the
telecommunications equipment and receiving antenna.
• Connect the telecommunications equipment into an outlet on a circuit
different from that to which the receiving antenna is connected.
If these measures do not eliminate the interference, please consult your dealer
or an experienced radio/television technician for additional suggestions. Also,
the Federal Communications Commission has prepared a helpful booklet, “How
To Identify and Resolve Radio/TV Interference Problems.” This booklet is available
from the U.S. Government Printing Office, Washington, D.C. 20402. Please specify
stock number 004-000-00345-4 when ordering copies.
Notice: The changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate the
Licensed under US Patent 6,427,009.

Hearing aid compatibiLity (Hac)

This telephone system meets FCC standards for Hearing Aid Compatibility.
CAUTION: When using telephone equipment, there are basic safety
instructions that should always be followed. Refer to the IMPORTANT
SAFETY INSTRUCTIONS provided with this product and save them for
future reference.
Your Caller ID phone stores and displays specific information, provided by your
local telephone company, to subscribers of Caller ID or similar caller identification
Your Caller ID phone enables you to:
• Identify callers before you answer the phone.
• View the time and date of each incoming call.
• Record up to 75 Caller ID messages sequentially.
IMPORTANT: In order to use all of the features of this telephone, you must
subscribe to two separate services available from your local telephone
company: the standard Name/Number Caller ID Service to know who is
calling when the phone rings and Caller ID with Call Waiting Service to know
who is calling while you are on the phone.

sHort gLossary of terminoLogy used in tHis

Hook switch. The part of the phone that pops up to activate the phone line
when the handset is lifted from the base.
Off-hook. A term used to describe the phone in active mode when
the handset is off of the base cradle.
On-hook. A term used to describe the phone in an inactive mode.

before you begin

parts cHeckList

Make sure your package includes the following items:

cHanging a stored number

Repeat the storage sequence under Storing A Name and Number in Memory, and
use the DELETE button to delete the old number before entering the new number.

erasing a stored number

1. Press the STORE button.
2. Press the memory location (0-9) to be erased.
3. Press the DELETE button.

copying caLLer id memories to user memory

1. Press the 7 or 8 buttons to view the caller number and name you want to
2. Press the STORE button.
3. Press the memory location (0-9). The number flashes if there is a number
already stored in the memory location.
4. Press the STORE button to enter the edit mode, and then press the STORE
button again to edit the name.
NOTE: You may select a different memory location by pressing 7 or 8 to
scroll through the memories or press a number key (0-9).
5. Press the STORE button to confirm and save, and wait for three seconds to exit.
NOTE: If the name you want to enter is longer than 12 characters, only the
first 12 characters will be copied into memory.

copying rediaL numbers to memory

1. Press the REDIAL button while the phone is on-hook. The display shows PICKUP
2. Press the STORE button.
3. Press any number key (0-9) for the memory location.
4. Press the STORE button twice to edit the name.
5. Press the STORE button again to save the edit. The phone will confirm and exit
the memory menu.

diaLing a number stored in memory

When phone is on-hook:
1. Press the MEM button
2. To select a memory, press any number key (0-9) or use the 7 or 8 buttons
until the desired phone number is on the display.
3. Pick up the handset and the phone will automatically dial the number.
When phone is off-hook:
1. Lift the handset.
2. Press the MEM button.
3. To select a memory, press any number key (0-9) and the phone will
automatically dial the number.
use the 7 or 8 buttons until the desired phone number is on the display. Press
the DIAL button and the phone will automatically dial the number.

cascade diaLing

This process allows you to dial a succession of stored numbers from separate
memory locations. This is useful when you must dial several sequences of numbers,
such as with frequent calls via a telephone company long distance provider.
For example Memory location
Local access number of long distance company 6
Authorization code (ID) 7
Long distance phone number 8
1. Pick up the handset.
2. Press MEM button, then press number “6” for the memory location.
3. Press MEM button, then press number “7” for the memory location.
4. Press MEM button, then press number “8” for the memory location.
5. The number dials automatically.

storing a pause in memory

The REDIAL button has dual functionality and becomes a pause button when the
STORE button is pressed first. It is valid only when storing a number into memory
locations. Use the PAUSE (REDIAL) button to insert a pause when a delay is needed
in an automatic dialing sequence. For example, when you must dial a 9 to get an
outside line or when you enter codes to access your long distance company.
1. With the handset on the cradle, enter the telephone number you wish to call.
The telephone number shows in the display.
2. Lift the handset and the number automatically dials.
NOTE: Use the DELETE button to delete an incorrectly entered number.

troubLesHooting tips

No Dial Tone
• Check all cabling to make sure that all connections are secure and not damaged.
• Check hook switch: Does it fully extend when handset is lifted from cradle?
No Display
• Replace the batteries.
• Check for proper battery installation.
No Information is Shown After the Phone Rings
• Are you subscribed to Caller ID service from your local telephone company?
• Be sure to wait until the second ring before answering.
Phone Does Not Ring
• Make sure ringer switch is ON.
• You may have too many extension phones on your line. Try unplugging some
extension phones.
• Check for dial tone. See Troubleshooting Tips for No Dial Tone.
Incoming Voice Volume Low
• Are other phones off hook at same time? If so, this is normal condition as
volume drops when additional phones are used at once.
• Check the receiver volume located at the back of unit.
Memory Dialing
• Make sure you entered the numbers correctly into memory.

connecting tHe teLepHone Line

1. Connect one end of the straight telephone line cord to the jack on the
back of the base.
2. Connect the other end to a wall phone jack.
3. Set the RINGER volume switch located at the back of the base to the desired
OFF - Telephone will not ring.
LO - Sound will be lowest.
HI - Sound will be loudest.
NOTE: The unit is properly installed if you pick up the handset and hear the
dial tone. Otherwise, recheck all installation steps.

teLepHone setup

teLepHone Jack requirements

To use this phone, you need an RJ11C type modular telephone
jack, which might look like the one pictured here, installed in
your home. If you don’t have a modular jack, call your local
phone company to find out how to get one installed.

important instaLLation information

CAUTION: Disconnect the phone cord from the wall outlet before
installing or replacing the batteries.
• Never install telephone wiring during a lightning storm.
• Never touch uninsulated telephone wires or terminals, unless the telephone line
has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
• Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
• Temporarily disconnect any equipment connected to the phone, such as faxes,
other phones, or modems.

instaLLing and repLacing tHe batteries

Your Caller ID phone uses 3 AA-size alkaline batteries for receiving and storing
Caller ID records and for storing the numbers you use for memory dialing, pulse
dialing, and redial.
IMPORTANT: You will have approximately 90 seconds to replace the
batteries before the memories stored are lost. Please read the instructions
before replacing the batteries and have the batteries ready to be inserted
IMPORTANT: If you are not going to use the telephone for more than 30
days, remove the batteries because they may leak and damage the unit.
1. If the telephone line cord is connected,
disconnect it from the base unit.
2. Release latch on battery compartment and
remove cover.
3. Insert 3 AA-size alkaline batteries as shown on
the diagram in the battery compartments.
4. Snap the battery compartment door back into
5. If the line cord was previously connected, re-attach it to the unit and check
your memory locations.
NOTE: If the low battery icon ( ) appears in the display, you need to
replace the batteries. It is important that you replace the batteries as soon as
possible in order to maintain Caller ID operation.

instaLLing tHe pHone

Your phone should be placed on a level desktop surface.

connecting tHe Handset

1. Connect one end of the coiled handset cord to the jack on the handset.
2. Plug the other end of the coiled handset cord to the jack on the base.
3. Place the handset in the cradle.

caLLer id menu setup

You should not plug the telephone into the modular jack while setting up the
Caller ID menu.
1. Press the MENU button to enter the menu feature configuration mode.
# 1. >ENG FRA ESP (CID language default English)
# 2. CONTRAST (default level is 3).
2. Press the MENU button to scroll through the 3 menu screens.
3. Use the 7 or 8 buttons to select the desired setting.
NOTE: You have 10 seconds following an entry before the phone returns to
the Summary Screen.

dispLay Language

This adjustment allows you to display the Caller ID prompts in English, French, or
1. Press the MENU button until ENG FRA ESP shows in the display.
2. Use the 7 or 8 buttons to select ENG, FRA or ESP.
3. Press the MENU button again to save.
This adjustment allows you to adjust the contrast of the display.
1. Press the MENU button until CONTRAST shows in the display.
2. Use the 7 or 8 buttons to select level 1, 2, 3, 4, or 5.
3. Press the MENU button again to save.

LocaL area code

The telephone uses the programmed area codes to determine the number format
to display when a valid Caller ID signal is received. Numbers that match the local
area code are displayed as seven digits and are used for dialing back previous
numbers. Entering your local area code will also help you immediately know if the
call is local or long distance when viewing the CID records in the display.
NOTE: If you make a mistake and want to start over again, press the DELETE
button to erase all of the digits.
1. Press the MENU button until LOCAL AREA CODE shows in the display.
2. Use the handset number pad to enter your 3-digit area code.
3. Press the MENU button to save.
The phone will exit Set Up after 20 seconds if no buttons are pressed.
REMINDER: The time and date are programmed automatically when the first
Caller ID record is successfully received after set up.

caLLer id (cid) features

cid summary screen
The Summary Screen shows the current time, date, and number of new calls to
review. It is displayed until any button is pressed.
NOTE: The number of new calls is displayed until all new calls have been

new caLL indicator

The new call indicator flashes to indicate you have new calls.

receiving and storing cid caLLs

This unit receives and displays information transmitted by your local phone company.
This information can include the phone number, date, and time; or the name, phone
number, date, and time. The unit can store up to 75 calls for later review. When the
memory is full, a new call automatically replaces the oldest call in memory. NEW
appears in the display for calls received that have not been reviewed.

reviewing cid records

• Press the 7 or 8 buttons to view the call records.
• Press the 7 button to scroll through the call records from the most recent to
the oldest.
• Press the 8 button to scroll through the call records from the oldest to the
• When all of the records have been viewed, START/END appears in the display.

deLeting cid records

• To delete the record shown in the display, press the DELETE button once.
• To delete all records while reviewing, press and hold the DELETE button for
about three seconds. DELETE ALL? appears in the display. Press DELETE again to

diaLing back

When reviewing Caller ID records, you can dialback the numbers on the display by
pressing the DIAL button.
NOTE: If PICKUP PHONE shows in the display, no other changes to the number
can be made. The information sent from the telephone company is known to
be a valid number for dialing back (used only in very limited areas). Once you
pickup the phone, the number is automatically dialed.
if you programmed your LocaL area code
1. Use the 7 or 8 buttons to display the number you want to dial.
2. Press the DIAL button.
If you see a number with seven digits (i.e. 555-1234), then the call is from within
your area code. However, this does not guarantee the call is a local call.
• If you see a number with 11 digits (i.e. 1-234-555-1234), then the call is not
from within your area code.
NOTE: A timer (10 seconds on-hook and 3 seconds off-hook) located in the
upper right side of the display will start, letting you know how much time is
left until the unit returns to the Summary Screen.
3. If the phone is on-hook and PICKUP OR ADJ displays, you can adjust the
phone number format by pressing the DIAL button. If the phone is off-hook
and ADJUST shows in the display, you can adjust the phone number format
by pressing the DIAL button. For example, sometimes a 7-digit local number
cannot be dialed because it requires a 10-digit or 11-digit format. Press the
DIAL button repeatedly to scroll through the 7, 10, and 11-digit numbers.
7-digits: 7-digit telephone number (i.e. 555-5555)
10-digits: 3-digit area code + 7-digit telephone number (i.e. 425-555-5555)
11-digits: long distance code 1 + 3-digit area code + 7-digit telephone number
(i.e. 1-425-555-5555)
4. To dial the displayed number, and the phone is on-hook, pick up the handset
before the timer reaches 0. If the phone is off-hook, wait until the time reaches
0. NOW DIALING shows in the display and the number is dialed.
if you did not program your LocaL area code
1. Use the 7 or 8 buttons to display the number you want to dial. You will only
see 10-digit numbers (i.e. 234- 555-1234).
2. See steps 2 through 4 in the previous section to complete the dialback

caLLer id dispLay messages

The following special messages indicate the status of a message or the unit:
BLOCKED CALL The caller of the incoming call is registered as “Private
Number” and their Caller ID information is withheld.
CALL WAITING Indicates a call is waiting on the line.
Battery power level is low.
NO CALLS The caller memory is empty.
START/END You are at the beginning or the end of the Caller ID
memory log.
UNKNOWN CALLER The incoming call does not have Caller ID service or their
service area is not linked to yours. If UNKNOWN
CALLER appears along with a calling number, the name
information for that number was not available.

teLepHone basics

You may adjust the handset volume with the 3 level VOLUME switch located on
the back of the unit.


You may redial the last number you called by pressing the REDIAL button after you
hear a dial tone.
NOTE: The redial feature holds the last number (up to 32 digits) that you
dialed in memory. If you pressed any other numbers after dialing the phone
number (for example, when accessing a voice-menu system) then those
numbers are also dialed.
Press FLASH to activate special features of your telephone network, such as call
transfer, or special services from your local telephone company, such as call

temporary tone diaLing

If you have pulse (rotary) service and want to access customer calling services
(such as telebanking and long distance services) that require tone dialing, you can
use this feature to temporarily change from pulse to tone service.
After dialing the telephone number and connecting to the customer calling
1. Press and release the TONE (*) button.
2. When you hang up, the telephone automatically returns to pulse dialing mode.
TIP: Temporary Tone can also be used while storing numbers in memory by
pressing TONE (*) at the necessary point in the storage sequence.
You may store information in any of the following memory locations: 0 to 9. See
“Storing a Pause in Memory” and “Temporary Tone Dialing” for more information.

storing a name and number in memory

1. Press the STORE button. LOCATION? shows in the display.
2. Press the desired memory location (0-9).
NOTE: You may select memory locations by pressing 7 or 8 to scroll through
the memory locations or press the 0 - 9.
3. Press the STORE button again to confirm the memory location.
NOTE: If necessary, to erase existing memories, or if you make a mistake, use
the DELETE button.
4. Use the number keys to enter the telephone number (up to 32 digits) and press
the STORE button to save. (The unit will not dial a phone number in this mode.)
The cursor automatically moves to the text line for name entry.
5. Use the number keys to enter the name of the person associated with the
telephone number you just entered. More than one letter is stored in each of
the number keys.
For example, to enter the name BILL SMITH, press the 2 key twice for the letter
B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L.
NOTE: The flashing cursor automatically moves to the next position or you
may press the 7 or 8 buttons to move the cursor to the next position.
Press the 5 key 3 times for the second letter L. Press the 1 key once to insert a
space, and press the 7 key 4 times for the letter S. Press the 6 key once for the
letter M. Press the 4 key 3 times for the letter I. Press the 8 key for the letter T.
Press the 4 key twice for the letter H.
6. Press the STORE button to save the name.
7. To enter another name and number in a different memory location,
return to step 1 and repeat the process.
Model 29271
00005381 (Rev. 3 E/S)
Printed in China

Model 29271

Call Waiting Caller ID Phone with 10 Number Memory User’s Guide

equipment approvaL information

Your telephone equipment is approved for connection to the Public Switched
Telephone Network and is in compliance with parts 15 and 68, FCC Rules and
Regulations and the Technical Requirements for Telephone Terminal Equipment
published by ACTA.
1 Notification to the Local Telephone Company
On the bottom of this equipment is a label indicating, among other Information,
the US number and Ringer Equivalence Number (REN) for the equipment. You
must, upon request, provide this information to your telephone company.
The REN is useful in determining the number of devices you may connect to
your telephone line and still have all of these devices ring when your telephone
number is called. In most (but not all) areas, the sum of the RENs of all devices
connected to one line should not exceed 5. To be certain of the number of
devices you may connect to your line as determined by the REN, you should
contact your local telephone company.
A plug and jack used to connect this equipment to the premises wiring and
telephone network must comply with the applicable FCC Part 68 rules and
requirements adopted by the ACTA. A compliant telephone cord and modular
plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. See installation instructions for
• This equipment may not be used on coin service provided by the telephone
• Party lines are subject to state tariffs, and therefore, you may not be able
to use your own telephone equipment if you are on a party line. Check with
your local telephone company.
• Notice must be given to the telephone company upon permanent
disconnection of your telephone from your line.
• If your home has specially wired alarm equipment connected to the
telephone line, ensure the installation of this product does not disable
your alarm equipment. If you have questions about what will disable alarm
equipment, consult your telephone company or a qualified installer.
2 Rights of the Telephone Company
Should your equipment cause trouble on your line which may harm the
telephone network, the telephone company shall, where practicable, notify you
that temporary discontinuance of service may be required. Where prior notice
is not practicable and the circumstances warrant such action, the telephone
company may temporarily discontinue service immediately. In case of such
temporary discontinuance, the telephone company must: (1) promptly notify
you of such temporary discontinuance; (2) afford you the opportunity to correct
the situation; and (3) inform you of your right to bring a complaint to the
Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules
and Regulations.
The telephone company may make changes in its communications facilities,
equipment, operations or procedures where such action is required in the
operation of its business and not inconsistent with FCC Rules and Regulations. If
these changes are expected to affect the use or performance of your telephone
equipment, the telephone company must give you adequate notice, in writing,
to allow you to maintain uninterrupted service.

interference information

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference; and
(2) This device must accept any interference received, including interference that
may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
Thomson Inc.
101 West 103rd Street
Indianapolis, IN 46290-1102
© 2007 Thomson Inc.
Trademark(s) ® Registered
Marca(s) Registrada(s)
line jack
Wall plate

generaL product care

To keep your phone working and looking good, follow these guidelines:
• Avoid putting it near heating appliances and devices that generate electrical
noise (for example, motors or fluorescent lamps).
• DO NOT expose to direct sunlight or moisture.
• Avoid dropping and other rough treatment to the unit.
• Clean with a soft cloth.
• Never use a strong cleaning agent or abrasive powder because this will damage
the finish.
• Retain the original packaging in case you need to ship it at a later date.
If trouble is experienced with this equipment, for repair or warranty information,
please contact customer service at 1-800-511-3180. If the equipment is causing
harm to the telephone network, the telephone company may request that you
disconnect the equipment until the problem is resolved.
This product may be serviced only by the manufacturer or its authorized service
agents. Changes or modifications not expressly approved by Thomson Inc. could
void the user’s authority to operate this product. For instructions on how to obtain
service, refer to the warranty included in this guide or call customer service at
Or refer inquiries to:
Thomson Inc.
Manager, Consumer Relations
P O Box 1976
Indianapolis, IN 46206
Attach your sales receipt to the booklet for future reference or jot down the date
this product was purchased or received as a gift. This information will be valuable
if service should be required during the warranty period.
Purchase date ________________________________________________
Name of store ________________________________________________

Limited warranty

What your warranty covers:
Defects in materials or workmanship.
For how long after your purchase:
One year, from date of purchase.
(The warranty period for rental units begins with the first rental or 45 days from date of shipment
to the rental firm, whichever comes first.)
What we will do:
Provide you with a new or, at our option, a refurbished unit. The exchange unit is under warranty
for the remainder of the original product’s warranty period.
How you get service:
Properly pack your unit. Include any cables, etc., which were originally provided with the
product. We recommend using the original carton and packing materials.
”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the
product is within the warranty period, must be presented to obtain warranty service.” For rental
firms, proof of first rental is also required. Also print your name and address and a description of
the defect. Send via standard UPS or its equivalent to:
Thomson Inc.
11721 B Alameda Ave.
Socorro, Texas 79927
Pay any charges billed to you by the Exchange Center for service not covered by the warranty.
Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case of damage or
A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
Customer instruction. (Your Owner’s Manual provides information regarding operating
instructions and user controls. Any additional information, should be obtained from your dealer.)
Installation and setup service adjustments.
Damage from misuse or neglect.
Products which have been modified or incorporated into other products.
Products purchased or serviced outside the USA.
Acts of nature, such as but not limited to lightning damage.
Product Registration:
Please complete and mail the Product Registration Card packed with your unit. It will make
it easier to contact you should it ever be necessary. The return of the card is not required for
warranty coverage.
Limitation of Warranty:
How state law relates to this warranty:
Some states do not allow the exclusion nor limitation of incidental or consequential damages, or
limitations on how long an implied warranty lasts so the above limitations or exclusions may not
apply to you.
This warranty gives you specific legal rights, and you also may have other rights that vary from
state to state.
If you purchased your product outside the USA:
This warranty does not apply. Contact your dealer for warranty information.
Visit the RCA web site at www.rca.com
Please do not send any products to the Indianapolis address listed in this manual
or on the carton. This will only add delays in service for your product.
Base Handset
Handset cord Telephone line
(memory button) CID
(Caller ID button)
Please read this manual
before operating this
product for the first time.