Appendix B. Troubleshooting
If you cannot fix a problem, call Monarch service.
"Head Test Failure" Message
The 9445 performs a printhead test when you turn on the printer. If the printhead test fails for any reason (bad connection, bad dot), the printer displays "Head test failure."
If you receive this error:
1.Press eto clear the message.
2.Print a test label (or one of the actual labels you plan to print).
3.Check for any visible print problems and do one of the following:
•If there are no visible print problems, continue printing.
•If there is a visible print problem in a bar code, call Monarch Service. You can check the quality of your bar code if you have a bar code verifier.
•If there is a visible print problem that is not in a bar coed, but is acceptable to you, continue printing.
•If there is a visible print problem that is not in a bar code and is not acceptable to you, call Monarch Service.
Troubleshooting
