Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions
Before you call for service…
Problem |
| Possible Causes | What To Do |
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Water has poor taste/odor |
| Water dispenser has not been | •Dispense water until all water in system is replenished. |
(on some models) |
| used for a long time. |
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Water in first glass is |
| Normal when refrigerator | •Wait 24 hours for the refrigerator to completely |
warm (on some models) |
| is first installed. | cool down. |
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| Water dispenser has not been | • Dispense water until all water in system is replenished. |
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| used for a long time. |
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| Water system has been drained. | •Allow several hours for replenished supply to chill. |
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Water dispenser does |
| Water supply line turned | • See Installing the water line. |
not work (on some models) |
| off or not connected. |
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| Water filter clogged. | • Replace filter cartridge or remove filter and install plug. |
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| Air may be trapped in the | •Press the dispenser arm for at least two minutes. |
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| water system. |
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| Dispenser is LOCKED. | • Press and hold the Lock pad for 3 seconds. |
Water spurting from |
| •Run water from the dispenser for 3 minutes (about | |
dispenser |
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| 11⁄2 gallons). |
Water is not dispensed |
| Water in reservoir is frozen. | • Call for service. |
No water or ice cube |
| Supply line or shutoff | • Call a plumber. |
production |
| valve is clogged. |
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| Water filter clogged. | •Replace filter cartridge or remove filter and install plug. |
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| Dispenser is LOCKED. | • Press and hold the Lock pad for 3 seconds. |
Refrigerator has odor |
| Foods transmitting | • Foods with strong odors should be tightly wrapped. |
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| odor to refrigerator. | • Keep an open box of baking soda in the refrigerator; |
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| replace every three months. |
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| Interior needs cleaning. | • See Care and cleaning. |
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| Defrost water drainage | •See Care and cleaning. |
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| system needs cleaning. |
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Moisture forms on |
| Not unusual during | •Wipe surface dry. |
outside of refrigerator |
| periods of high humidity. |
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Moisture collects inside |
| Too frequent or too |
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| long door openings. |
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Interior light does |
| No power at outlet. | • Replace fuse or reset the breaker. |
not work |
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| Light bulb burned out. | •See Replacing the light bulbs. | |
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Water on kitchen floor or |
| Drain in the bottom of | • See Care and cleaning. |
on bottom of freezer |
| the freezer clogged. |
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| Cubes jammed in chute. | •Poke ice through with a wooden spoon. |
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Hot air from bottom |
| Normal air flow cooling motor. |
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of refrigerator |
| In the refrigeration process, |
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| it is normal that heat be expelled |
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| in the area under the refrigerator. |
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| Some floor coverings are sensitive |
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| and will discolor at these normal |
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| and safe temperatures. |
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Cubed Ice was selected |
| Last setting was Crushed Ice. | • A few cubes were left in the crusher from the previous |
but Crushed Ice was |
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| setting. This is normal. |
dispensed (on some models) |
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Frequent “buzzing” sound |
| Icemaker power switch is in the | • Slide the power switch to the OFF position. Keeping it in |
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| ON position but the water supply | the ON position will damage the water valve. |
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| to the refrigerator has not been |
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| connected. |
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