Safety Instructions
Operating Instructions
Care and Cleaning
Troubleshooting Tips
Customer Service
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem | Possible Causes | What To Do | ||
Zoneline does |
| The unit is | • Make sure the Zoneline plug is pushed completely | |
not start |
| unplugged. | into the outlet. | |
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| The fuse is blown/circuit | • Check the house fuse/circuit breaker box and replace | |
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| breaker is tripped. | the fuse or reset the breaker. | |
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| The unit is waiting for | • This is normal. The Zoneline will start again after | |
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| the compressor overload | it resets. | |
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| protector to reset. |
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| Power failure. | • If power failure occurs, set the mode control to STOP. | |
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| When power is restored, set the mode control to the |
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| desired setting. |
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| • There is a protective time delay (up to 3 minutes) to |
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| prevent tripping of the compressor overload. For this |
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| reason, the unit may not start normal heating or cooling |
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| for 3 minutes after it is turned back on. |
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Zoneline does not cool |
| Indoor airflow | • Make sure there are no curtains, blinds or furniture | |
or heat as it should |
| is restricted. | blocking the front of the Zoneline. | |
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| Outdoor airflow is | • Make sure the rear grille is not restricted. This can cause | |
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| restricted or recirculated. | the unit to cycle off due to the compressor overload. | |
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| • Outdoor grille must have a minimum of 65% free area. |
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| performance. Consult your salesperson for assistance. |
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| The temp control may | • Turn the control to a lower or higher setting. | |
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| not be set high enough. | NOTE: The temperature limiter may be limiting the temperature range. | |
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| The air filter is dirty. | • Clean the filter at least every 30 days. | |
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| See the Operating Instructions section. |
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| The room may have | • When the Zoneline is first turned on you need to | |
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| been hot or cold. | allow time for the room to cool down or warm up. | |
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| Outdoor air is | • Set the vent control to the CLOSE position. | |
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| entering the room. |
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Burning odor at the start |
| Dust is on the surface | • This can cause a “burning” odor at the beginning of | |
of heating operation |
| of the heating element. | the heating operation. This odor should quickly fade. | |
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The air is not always |
| The heat pump is not | • This is normal. The heat pump will produce warm air | |
cool or hot during |
| producing hot air. | but not as hot as air produced when the | |
operation |
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| electric heat is used. |
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| The fan switch may be | • This causes the fan to blow room temperature air | |
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| set at continuous fan | even when the compressor or heater cycles off. |
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| The continuous air movement provides better |
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| overall temperature control. |
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The air does not feel |
| The heat pump alone | • Use the Electric Heat Option. This turns off the | |
warm enough during |
| produces air that feels | heat pump and warms with electric heat only. | |
heating operation |
| cooler than desired. | NOTE: Use of this option will result in increased energy | |
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| consumption. |
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