Troubleshooting tips…Save time and money! Review the chart below first and you may not need to call for service.
Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions
Problem
Dehumidifier does not start
Dehumidifier does not dry the air as it should
Dehumidifier runs too much
Frost appears on the coils
Controls cannot be set
Fan noise
Water on floor
Bucket Full LED light flashing and alarm sounds while drain hose is connected
Possible Causes | What To Do |
The dehumidifier | • Make sure the dehumidifier’s plug is pushed completely |
is unplugged. | into the outlet. |
The fuse is blown/circuit | • Check the house fuse/circuit breaker box and replace |
breaker is tripped. | the fuse or reset the breaker. |
Dehumidifier has reached its | • The dehumidifier automatically turns off when either |
preset level or bucket is full. | condition occurs. Change to a lower setting or empty |
| the bucket and replace properly. |
Bucket is not in the | • The bucket must be in place and securely seated for the |
proper position. | dehumidifier to operate. |
Power failure. | • There is a protective time delay (up to 3 minutes) to |
| prevent tripping of the compressor overload. For this |
| reason, the unit may not start normal dehumidifying |
| for 3 minutes after it is turned back on. |
Did not allow enough time | • When first installed, allow at least 24 hours to maintain |
to remove the moisture. | the desired dryness. |
Airflow is restricted. | • Make sure there are no curtains, blinds or furniture |
| blocking the front or back of the dehumidifier. See the |
| Choosing a Location section. |
Dirty filter. | • See the Care and Cleaning section. |
The Humidity Control may | • For drier air, press the ▼ pad and set to a lower percent |
not be set low enough. | value (%) or at CO (continuous) for maximum |
| dehumidification. |
Doors and windows may not | • Check that all doors, windows and other openings |
be closed tightly. | are securely closed. |
Clothes dryer may be | • Install the dehumidifier away from the dryer. |
blowing | The dryer should be vented to the outside. |
air into the room. |
|
Room temperature | • Moisture removal is best at higher room temperatures. |
is too low. | Lower room temperatures will reduce the moisture |
| removal rate. Models are designed to be operated at |
| temperatures above 41°F (5°C). |
Area to be dehumidified | • The capacity of your dehumidifier may not be adequate. |
is too large. |
|
Doors and windows are open. | • Close all doors and windows to the outside. |
Dehumidifier has been turned | • This is normal. Frost will usually disappear |
on recently, or room temperature within 60 minutes. See the Automatic Defrost section. | |
is below 41°F (5°C). |
|
The compressor will turn off | • This is normal. Wait approximately 3 minutes and set the |
and the fan will automatically | fan as desired. |
continue to run for |
|
approximately 3 minutes at a |
|
fixed setting. |
|
Air is moving through | • This is normal. |
the dehumidifier. |
|
Hose connection may be loose. | • Check the hose connection. See the Removing Collected |
| Water section. |
Intended to use the bucket to | • Disconnect the hose if using the bucket to collect water. |
collect water, but a hose | See the Removing Collected Water section |
as attached. |
|
Drain hose not tight on fitting | • Check drain hose connection. |
Drain hose is kinked | • Ensure the drain hose is pointed straight down to the floor |
| and is not kinked in anyway. |
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