Consumer Support Troubleshooting Tips Care and Cleaning OperatingInstructions SafetyInstructions
Troubleshooting tips…
Troubleshooting Tips
Save time and money! Review the chart below first to avoid the inconvenience of returning the product to your retailer.
Problem |
| Possible Causes | What To Do | |
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Air purifier |
| The air purifier | • Make sure the air purifier’s plug is pushed completely | |
does not start |
| is not plugged in. | into the outlet. | |
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| The fuse is blown/circuit | • Check the house fuse/circuit breaker box and replace | |
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| breaker is tripped. | the fuse or reset the breaker. | |
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| Power has not been turned on. | • Push the POWER On/Off button once to turn on | |
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| the power. | |
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| The front cover is open. | • Close the front cover. Make sure it snaps into place. | |
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| Power failure. | • Turn the unit back on after power has been restored. | |
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Airflow is less than |
| The | • Remove and clean the | |
normal and the |
| to be cleaned. | section). | |
light is on |
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The Charcoal Filter needs | • Replace the Charcoal Filter (see Care and Cleaning | |||
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| |||
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| to be replaced. | section). | |
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Airflow is less than |
| The 99.97% True HEPA Filter | • Replace the 99.97% True HEPA Filter (see Care and Cleaning | |
normal and the HEPA |
| needs to be replaced. | section). | |
light is on |
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The appliance vibrates |
| The unit is on an unstable | • Move the air purifier to a stable, even surface. | |
severely |
| or uneven surface. |
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