Appendix C BusSecure User Manual
36 0150-0263A / May 2003
WARRANTY AND RETURN INFORMATION GE Interlogix, Kalatel division warrants BusSecure equipment for one year from the date of delivery and
acceptance of property, or 90 days after the invoice date for equipment obtained by the vehicle OEM.
This warranty covers any defects in materials and workmanship. Equipment failures that are due to
improper installation, modification, abuse, or acts of nature will not be covered by this warranty. The
repair department will evaluate all equipment returned for repair to determine warranty coverage. The
Tech Support Manager will resolve any questions that may arise during evaluation to make a final
determination.
Please read the manual thoroughly before
attempting to correct any problems that may
occur during normal use of the BusSecure
system. If attempts at isolating and resolving the
problem are unsuccessful, call GE Interlogix,
Kalatel division Technical Support at (800) 469-
1676, 7:30 AM to 4:30 PM PST for further
instruction. If the unit is deemed in need of
replacement, remove the unit from the vehicle
and use the following procedure to return the unit
to GE Interlogix, Kalatel division for repair:
Ÿ Document the symptoms, diagnostic
results, and any on-site maintenance or
repair completed.
Ÿ Record the serial number.
Ÿ Call GE Interlogix, Kalatel division’s RMA department at (800) 469-1676 for a return materials
authorization (RMA) number. Processing may be delayed on units that are received without an RMA
number.
For all warranty repairs, GE Interlogix, Kalatel division will cover all costs, including parts, labor, and
shipping. Repaired equipment will be returned via the same method of shipment in which it was received.
For all non-warranty repairs, the customer will be billed for parts, labor, and shipping. Labor will be
billed in half-hour increments.
Before shipping the product(s) to GE Interlogix, Kalatel division, back up the data stored on the hard-
disk drive(s) and any other storage device(s) in the product(s). Remove any media such as disks and
CDs. GE Interlogix, Kalatel division does not accept liability for lost data or software.
Note: Customers requesting an estimate prior to repair will be notified by phone. If they cannot be reached, they will be notified by
fax. If we are unable to reach the contact person for repair authorization after one phone attempt and two fax attempts, the
equipment will be returned without being repaired. We will hold equipment no longer than two weeks.
ADVANCE REPLACEMENT POLICY
When an advance replacement is required, we will send the customer replacement equipment from our
stock and receive the returned product in exchange. The received equipment will be evaluated and the
repair department will determine whether it is a warranty replacement. If it is non-warranty, see our repair
policy above for details. The following guidelines will be used for all advance replacements: