GE EDW4000 Before you call for service…, Safety Instructions Operating Instructions, Problem

Safety Instructions

Operating Instructions

Troubleshooting Tips

Consumer Support

Before you call for service…

Problem	Possible Causes	What To Do
Detergent left in	Dishes are blocking the	•	Reposition the dishes, so the water from the lower spray arm can
dispenser cups	detergent cup		flush the detergent cup. See the Loading the dishwasher section.
Black or gray	Aluminum utensils have	•	Remove marks with a mild, abrasive cleaner.
marks on dishes	rubbed against dishes
Dishes don’t dry	Low inlet water temperature	•	Make sure inlet water temperature is at least 120°F.
		•	Select HEATED DRY.
		•	Use HOT START, HOT WASH or ADDED HEAT options.
		•	Select a higher cycle, such as ANTI-BACTERIA, SANI WASH, POTS & PANS
			or HEAVY WASH.
	Rinse agent dispenser is empty	•	Check the rinse agent dispenser and fill as required.
Control panel responded	Door latch may not be properly	•	Make sure the door is firmly closed.
to inputs but dishwasher	seated
never filled with water	Water valve may be turned off	•	Make sure water valve (usually located under the sink) is turned on.
Stained tub interior	Some tomato-based foods can	•	Use of the RINSE ONLY cycle after adding the dish to the load
	cause reddish stains		can decrease the level of staining. GE recommends Cascade®
			Plastic Booster to help remove these types of stains.
	Tea or coffee stains	•	Remove the stain by hand, using a solution of 1/2 cup bleach
			and 3 cups warm water.
			WARNING
			Before cleaning interior, wait at least 20 minutes after a cycle for the
			heating elements to cool down. Failure to do so can result in burns.
	An overall yellow or brown film can •		A special filter in the water supply line is the only way to correct
	be caused by iron deposits in water this problem. Contact a water softener company.
	White film on inside surface—	•	GE recommends Jet-Dry ® or Cascade Crystal Clear® to help
	hard water minerals		prevent hard water mineral deposits from forming.
		•	Run dishwasher with citric acid to remove mineral deposits. Citric acid
			(Part number: WD35X151) can be ordered through GE Parts. See back
			cover for ordering information.
Dishwasher won’t run	Fuse is blown or circuit breaker	•	Replace fuse or reset circuit breaker. Remove any other appliances from
	is tripped		the circuit.
	Power is turned off	•	In some installations, the power to the dishwasher is provided through a
			wall switch, often located next to the disposer switch. Make sure it is on.
	Control panel is locked	•	Unlock control panel. See page 5 or 7.
	Reboot your control	•	Turn off power to the dishwasher (circuit breaker or wall switch) for
			30 seconds; then turn back on.
Control panel lights	Time too long between	•	Each pad must be touched within 30 seconds of the others.
go off when you’re	touching of selected pads		To relight, touch any pad again, or unlock and relatch door.
setting controls
Water standing in	This is normal	•	A small amount of clean water around the outlet on the tub
the bottom of the tub			bottom at the back of the tub keeps the water seal lubricated.
Water won’t pump	Drain is clogged	•	If you have an air gap, clean it. See page 12.
out of the tub		•	If the dishwasher drains into a disposer, run disposer clear.
		•	Check to see if your kitchen sink is draining well. If not, you
			may need a plumber.
Steam	This is normal	•	Warm, moist air comes through the vent by the door latch during drying
			and when water is being pumped out. This is necessary for drying.
Sanitized light does	The door was opened and the	•	Do not interrupt the cycle anytime during or after main wash.
not illuminate at the	cycle was interrupted during
end of the cycle	or after the main wash portion
(Anti-Bacteria	The incoming water	•	Raise the water heater temperature to between 120°F and 140°F.
cycle only)	temperature was too low
Noise	Normal operating sounds	•	Detergent cup opening.
		•	Water entering dishwasher.
		•	The motor stops and starts at various times during the cycle.
		•	Drain pump sounds during the pump out.
	Rattling dishes when the spray	•	Make sure dishes are properly loaded. See the Loading the
14	arm rotates		dishwasher racks section.