GE GNCF04H/GXCF05D, GXCF20E/GXF2OFBB Problem, Possible Causes, What To Do, See Care and cleaning

Problem	Possible Causes	What To Do
Water dispenser is noisy	Water dispenser is uneven.	• Make sure the water is installed on a level floor or counter
		strong enough to support it when fully loaded.
	Bottle making a gurgling noise	•This is normal.
	as water fills the tanks.
	Hot water boiling sound.	•This is normal.
	Dispenser or water bottle shakes	•This is normal.
	when the cooling system cycles off.
Particles floating in	Water has high mineral content.	•Find a water source with lower hardness.
water
Foul odor in air around	Hot water tank is empty or not	• Press the hot dispenser button until water flows to remove
dispenser	completely full.	air from the hot tank.
Chiller does not operate	Chiller is not on.	• Turn the Cold (Blue) power switch on.
(chiller models only)
	Water dispenser is unplugged.	• Push the plug completely into the outlet.
	The fuse is blown/circuit	• Replace fuse or reset the breaker.
	breaker is tripped.
Vibration or rattling	Water dispenser is on	• Use shims to level the unit.
(slight vibration	an uneven surface.
is normal)

Compressor/motor operates (blue light on) for long periods or cycles (chiller models only)

Often occurs when	• This is normal.
large amounts of food
are placed in cooler.
Door left open.	• Check to see if package is holding door open.
Hot weather or frequent	• This is normal.
door openings.

Compressor/motor operates (blue light on) for long periods or cycles (all models)

Normal when unit	• Wait 24 hours for the unit to completely cool down.
is first plugged in.
Not enough clearance	• Make sure there is enough air circulation around
from the wall.	the unit.
Water system overfilled.	• Dispense water from the cold faucet until air is released
	into the bottle.

Chiller compartment too	Door left open.	• Check to see if package is holding door open.
warm (chiller models only)
Compartment/cold water	Low ambient temperature.	• Place units in room temperature environment.
too cold/frozen
Chiller compartment has	Foods transmitting odor	• Foods with strong odors should be tightly wrapped.
odor (chiller models only)	to chiller.	• Keep an open box of baking soda in the unit;
		replace every three months.
	Interior needs cleaning.	• See Care and cleaning.
Moisture forms on outside	Not unusual during	• Wipe surface dry.
of chiller compartment	periods of high humidity	• Operate unit in temperature- and humidity-controlled
(chiller models only)	and/or temperature.	location.
		• Place unit in tray to contain moisture accumulation.

Moisture collects inside chiller compartment (in humid weather, air carries moisture into chiller compartment when door is opened) (chiller models only)

Too frequent or too long door openings.

•Minimize time door is open.

•Wipe surface dry.

•Empty internal drip tray.

•Operate unit in temperature- and humidity-controlled location.

•Place unit in tray to contain moisture accumulation.

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