GE GTWN4250DWS owner manual Before you call for service…, Troubleshooting Tips

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages, or visit GEAppliances.com. You may not need to call for service.

WATER	Possible Causes	What To Do
Water level seems low	This is normal	• Water may not cover the top level of the clothes.
		This is normal for this high-efficiency washer.
Water fills and drains	Drain stand pipe is too low	• The drain stand pipe must be above 30”.
at the same time
Too many suds	Too much detergent	• Measure your detergent carefully. Use less soap if you have
		soft water, a smaller load or a lightly soiled load.
	Type of detergent	• Switch to HE	detergent.
	Soft water	• Try less detergent.
Water leaks	Using too much detergent	• Use less detergent. Use less soap if you have soft water,
	in washer	a smaller load or a lightly soiled load.
	Type of detergent	• Switch to HE	detergent.

Fill hoses or drain hose is improperly connected

•Make sure hose connections are tight at faucets and rubber washers are installed. Make sure end of drain hose is correctly inserted in and secured to drain facility.

Household drain may	• Check household plumbing. You may need to call
be clogged	a plumber.
Drain hose is loose	• Make sure drain hose is fully seated in back of washer and
	that the two retaining screws are fully seated.
Drain hose rubs on wall	• Make sure drain hose does not make contact with the wall.
	May cause excessive wear on the hose.

Constant water pressure to the fill hoses at the water source

•Tighten hoses at the faucets and turn the water off after each use.

•Check condition of the fill hoses; they should be replaced every 5 years.

Water temperature	Cooler water temperatures	• New laundry detergents have been formulated to work
seems incorrect	provide improved energy	with cooler water temperatures without affecting wash
	efficiency	performance.
	Water supply is turned off	• Turn both hot and cold faucets fully on and make sure
	or improperly connected	hoses are connected to correct faucets.
	Water valve screens are	• Turn off the water source and remove the water connection
	stopped up	hoses from the upper back of the washer. Use a brush or
		toothpick to clean the screens in the machine. Reconnect
		the hoses and turn the water back on.
	Cool/Cold water when	• This is normal. PerfecTemp senses water temperature and
	selecting Hot	optimizes for best results. Cold water is added periodically
		when hot is selected.
	House water heater is	• Make sure house water heater is delivering water at
	not set properly	120°F–140°F (48°C–60°C).
Water pumped out before	Lid lifted or cycle was put in	• Reset cycle.
cycle is complete	pause for over 24 hours
Water won’t drain	Drain hose is kinked or	• Straighten drain hose and make sure washer is not sitting on it.
	improperly connected	• Top of drain outlet should be less than 6 ft (1.8 m) above floor.
Washer pauses during	The PREWASH Cycle	• This is normal. The washer alternates between agitate and
wash cycle	was chosen	soak during these cycles to get your clothes cleaner with
		less wear.
Washer pauses during	This is normal	• The washer may pause during the spin cycle to remove
spin cycle		soapy water more efficiently.

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