Before you call for service…

Troubleshooting Tips

Save time and money! Review the chart below first and you may not need to call for service.

Problem

Possible Causes

What To Do

Water contains tiny

New filter cartridges contain

black particles

activated carbon, which is a

 

harmless black powder.

•Turn on the filtered water faucet and allow these harmless carbon particles to purge from the cartridge. Turn off the faucet when the water is clear.

Water has air bubbles

Air in system after installation.

• Will go away after water runs for a while.

and is cloudy

 

 

 

 

 

Chlorine taste and /or

The filter cartridge is no

• Replace filter cartridge.

odor in the product water

longer removing chlorine

 

 

from the water supply.

 

Water dispenses

Filter may have an integral

very slowly

flow restrictor.

•A slower flow (approx. 0.6 g/min.) is normal with this style of filter. If flow rate is unacceptable replace the filter with one that

does not have an integral flow restrictor.

The filter has been installed for too long.

•A six-month change-out period is recommended. Replace filter cartridge.

The filter cartridge has

• High sediment levels can cause premature clogging.

become clogged.

Replace filter cartridge.

Push-in fittings are leaking

Tubing may not be installed

(GX1S15C [rev. 2])

properly.

•Fully follow the installation instructions (page 7) and be sure the tubing is installed to the proper depth.

Tubing may be damaged. • Examine the end of tubing (approx. 1 inch) for defects such as scratches, grooves, roundness, etc. Trim tubing and fully reinstall.

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