Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before You Call For Service…

Troubleshooting Tips

Problem

 

Possible Causes

What To Do

 

 

 

 

 

Storage drawer

 

Power cord may be

Reposition the drawer and power cord. See the

won’t close

 

obstructing drawer

Storage Drawer Removal instructions in the Care and

 

 

in the lower back

cleaning of your range section.

 

 

of the range.

 

 

 

 

 

 

 

 

Rear drawer support is

Reposition the drawer. See the Storage Drawer

 

 

on top of the guide rail.

Removal instructions in the Care and cleaning of your

 

 

 

 

range section.

 

 

 

 

 

Oven will not self-clean

 

The oven temperature is

Allow the oven to cool to room temperature and

 

 

too high to set a self-clean

reset the controls.

 

 

operation.

 

 

 

 

 

 

 

 

Oven controls improperly set.

See the Using the self-cleaning oven section.

 

 

 

 

 

 

 

Oven door is not in the locked

Make sure you move the door latch handle all the

 

 

position.

way to the right.

 

 

 

 

 

“Crackling” or

 

This is the sound of the

This is normal.

“popping” sound

 

metal heating and cooling

 

 

 

during both the cooking and

 

 

 

cleaning functions.

 

 

 

 

 

 

Excessive smoking

 

Excessive soil.

Press the CLEAR/OFF pad. Open the windows to

during a clean cycle

 

 

 

rid the room of smoke. Wait until the light on the

 

 

 

 

SELF CLEAN pad goes off. Wipe up the excess soil and

 

 

 

 

reset the clean cycle.

 

 

 

 

 

Oven door will not

 

Oven too hot.

Allow the oven to cool below locking temperature.

unlock

 

 

 

 

 

 

 

 

 

Oven not clean after

 

Oven controls not properly set.

See the Using the self-cleaning oven section.

a clean cycle

 

 

 

 

 

Oven was heavily soiled.

Clean up heavy spillovers before starting the clean

 

 

cycle. Heavily soiled ovens may need to self-clean again or for a longer period of time.

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GE JBP68, JBP66 Won’t close, Crackling or, Popping sound, Excessive smoking, During a clean cycle, Oven door will not

JBP67, JBP68, JBP69, JBP78, JBP66 specifications

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