Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Problem

 

Possible Causes

What To Do

 

 

 

 

“Crackling” or

 

This is the sound of the

This is normal.

“popping” sound

 

metal heating and cooling

 

 

 

during cooking.

 

 

 

 

 

Rainbow effect in

 

This is caused by the heat

This is normal.

the oven window

 

treatment applied to the

 

(on some models)

 

oven window.

 

 

 

 

 

Power outage,

 

Power outage or surge.

Reset the clock.

clock flashes

 

 

 

 

 

 

 

Strong odor

 

An odor from the insulation

This is temporary.

 

 

around the inside of the oven

 

 

 

is normal for the first few times

 

 

 

the oven is used.

 

 

 

 

 

 

 

Improper air to gas ratio.

Adjust oven burner air shutter.

 

 

 

 

Fan noise

 

A cooling fan may automatically

This is normal. The cooling fan will turn off and on.

 

 

turn on and off to cool

 

 

 

internal parts.

 

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GE JGBC20 Crackling or, Popping sound, Rainbow effect, Oven window, On some models, Power outage, Fan noise