GE JGBC20 Before you call for service…, Problem, Possible Causes, What To Do, Burner flames very

Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do
Top burners do not light	Plug on range is not completely	• Make sure electrical plug is plugged into a live,
or do not burn evenly	inserted in the electrical outlet.	properly grounded outlet.

Burner hole or slits on the side • Remove the burners (on models with standard twin

of the burner may be clogged. burners) or burner heads and caps (on models with sealed burners) and clean them with a sewing needle or twist-tie. Make sure you do not enlarge the holes.

On sealed burner models, check and clean the electrode area for burned-on food or grease.

	Improper burner assembly.	• Make sure the burner parts are installed correctly.
		See the Care and cleaning of the range section.
	Drip pans (on some models)	• Make sure the drip pans are installed correctly.
	are not installed correctly.
	Pilot(s) is (are) not lit	• See the Light the Surface Burner Pilots section in the
	(on standing pilot models).	Installation Instructions.
Burner flames very	Improper air to gas ratio.	• If range is connected to LP gas, contact the person
large or yellow		who installed your range or made the conversion.
Surface burners light	The oven gas shut-off valve	• To check the oven gas shut-off valve on sealed burner
but oven does not	may have accidentally been	models, remove the broiler drawer or kick panel
	moved during cleaning or	(see the Care and cleaning of the range section) and
	moving.	look for the gas shut-off lever at the back of the range.

Lever is

shown closed.

PULL TO OPEN.

Sealed burner models

• To check the oven gas shut-off valve on standard twin burner models, raise the cooktop and look for the gas shut-off lever at the extreme right rear corner. (Standing pilot models do not have a gas shut-off valve on the regulator.) Follow the directions in box A or B that match your regulator type.

Lever is shown closed.	A	Lever is shown closed.	B
PULL TO OPEN.		PULL TO OPEN.

Standard twin burner models Standard twin burner models

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