GE JGSP22 Before You Call For Service…, Problem, Possible Causes, What To Do, the range section

Before You Call For Service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do
Burners have yellow or	The combustion quality of	• Use the illustrations below to determine if your burner
yellow-tipped flames	burner flames needs to be	flames are normal. If burner flames look like A, call for
	determined visually.	service. Normal burner flames should look like B or C,
		depending on the type of gas you use. With LP gas, some
		yellow tipping on outer cones is normal.

A–Yellow flames	B–Yellow tips	C–Soft blue flames
Call for service	on outer cones	Normal for natural
	Normal for LP gas	gas

Surface burner knobs	Surface controls	• To turn from the OFF position, push the knob in and
will not turn	improperly set.	then turn.
Surface burners do	Plug on range is not	• Make sure electrical plug is plugged into a live, properly
not light	completely inserted in the	grounded outlet.
	electrical outlet.
	Gas supply not connected	• See the Installation Instructions that came with your
	or turned on.	range.
	A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
	blown or the circuit breaker
	tripped.
	Pan sitting on burner grate may	• Remove the pan and try again.
	be partially blocking the free air
	flow needed for combustion.
	Igniter orifice in burner body	• Remove the obstruction. See the Care and cleaning of
	may be clogged.	the range section.
	Burner parts not replaced	• See the Care and cleaning of the range section.
	correctly.
	Hole in burner top behind	• Use a small sewing needle to unplug.
	the igniter may be clogged.
Ticking sound of spark	Surface control knob is still	• Turn the knob out of the LITE position to the desired
igniter persists after	in the LITE position.	setting.
burner lights		• Turn the burner off and relight. If ticking is still
		present, call for service.
Ticking sound persists	Be sure the knob is in the	• Remove knob by pulling it straight off the stem and
after burner is turned off	OFF position.	check the bottom of the knob for any build-up of soil.
Burner flames very	Improper air to gas ratio.	• If range is connected to LP gas, check all steps in the
large or yellow		Installation Instructions that came with your range.
Oven will not work	Oven shut-off valve is in the	• Locate the oven shut-off valve on the pressure
but cooktop does	closed position.	regulator located behind the storage drawer (see the
		Installation Instructions). Move the shut-off lever to

the open position.

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Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer Service