GE PNRV18ZBL01, PNRV18ZWW01, PNRV18ZWH01, PNRV18ZBB01, PNRV18ZCC01 Before you call for service…

Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do
Sounds you might hear	Running water from the unit	• This is normal.
	to a drain.
Water has air bubbles	Air in system after installation.	• Will go away after it runs for a while.
and is cloudy
Amber “FILTER” light	Six months or 900 gallons	• Replace the prefilter, postfilter and batteries in the
on the faucet base	of product water usage has	electronics box.
is flashing	occurred. This is the maximum
	life of the prefilter and postfilter.
Amber “RO” light	Low usage of Reverse Osmosis	• Open the RO water faucet and allow system to drain.
flashing. NOTE:	product water.	Close the RO water faucet and allow the system to
Disregard initial or		regenerate the water supply.
occasional short periods
of this flashing light.	The Reverse Osmosis	• Replace the Reverse Osmosis membrane cartridge,
	membrane is no longer	flow control and screen.
	removing the required amount
	of Total Dissolved Solids.
	Water supply to the Reverse	• Increase water pressure, precondition the water, etc.,
	Osmosis system not within	as needed to conform before doing maintenance on
	specifications.	the Reverse Osmosis system.
	Incorrect brine seal after	• See the Replace the Filter section, step 1 for correct
	disassembly of inner parts.	brine seal.
Indicator lights on faucet	Faucet base leadwire not	• Connect.
base not working	connected to electronics
	box leadwire.
	Battery pack not connected	• Connect.
	to electronics box.
	Batteries installed	• Observe orientation markings on the holder and install
	incorrectly or expended.	correctly. Replace batteries if old.
	Leadwires damaged.	• Inspect and repair as needed.

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