Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

Possible Causes

What To Do

Sounds you might hear

Running water from the unit

This is normal.

 

to a drain.

 

 

 

 

Water has air bubbles

Air in system after installation.

Will go away after it runs for a while.

and is cloudy

 

 

 

 

 

Amber “FILTER” light

Six months or 900 gallons

Replace the prefilter, postfilter and batteries in the

on the faucet base

of product water usage has

electronics box.

is flashing

occurred. This is the maximum

 

 

life of the prefilter and postfilter.

 

 

 

 

Amber “RO” light

Low usage of Reverse Osmosis

Open the RO water faucet and allow system to drain.

flashing. NOTE:

product water.

Close the RO water faucet and allow the system to

Disregard initial or

 

regenerate the water supply.

occasional short periods

 

 

of this flashing light.

The Reverse Osmosis

Replace the Reverse Osmosis membrane cartridge,

 

membrane is no longer

flow control and screen.

 

removing the required amount

 

 

of Total Dissolved Solids.

 

 

 

 

 

Water supply to the Reverse

Increase water pressure, precondition the water, etc.,

 

Osmosis system not within

as needed to conform before doing maintenance on

 

specifications.

the Reverse Osmosis system.

 

 

 

 

Incorrect brine seal after

See the Replace the Filter section, step 1 for correct

 

disassembly of inner parts.

brine seal.

 

 

 

Indicator lights on faucet

Faucet base leadwire not

Connect.

base not working

connected to electronics

 

 

box leadwire.

 

 

 

 

 

Battery pack not connected

Connect.

 

to electronics box.

 

 

 

 

 

Batteries installed

Observe orientation markings on the holder and install

 

incorrectly or expended.

correctly. Replace batteries if old.

 

 

 

 

Leadwires damaged.

Inspect and repair as needed.

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GE PNRV18ZBL01, PNRV18ZWW01, PNRV18ZWH01, PNRV18ZBB01, PNRV18ZCC01 owner manual Before you call for service…

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