
Safety Instructions
Operating Instructions
Troubleshooting Tips
Consumer Support
Before you call for service…
  | OPERATION | Possible Causes | What To Do | |
  | Washer pauses during | The washer normally pauses  | 
  | |
  | wash cycle | between washing steps and during  | 
  | |
  | 
  | 
  | the CASUALS wash cycle.  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | Washer pauses during  | This is normal  | • The washer may pause during the spin cycle to remove  | |
  | spin cycle | 
  | soapy water more efficiently.  | |
  | 
  | 
  | 
  | 
  | 
  | Washer won’t operate | Washer is unplugged  | • Make sure cord is plugged securely into a working outlet.  | |
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | Water supply is turned off  | • Turn both hot and cold faucets fully on.  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | Controls are not set  | • Check controls and make sure Cycle knob is pulled out  | 
  | 
  | 
  | properly  | to ON position.  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | Lid is   | • Close lid and reset cycle, to the beginning if necessary.  | 
  | 
  | 
  | prevents agitation and spinning  | 
  | 
  | 
  | 
  | when lid is up  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | Circuit breaker/fuse is  | • Check house circuit breakers/fuses. Replace fuses or  | 
  | 
  | 
  | tripped/blown  | reset breaker. Washer should have separate outlet.  | 
  | 
  | 
  | 
  | 
  | 
  | PERFORMANCE | Possible Causes | What To Do | |
  | 
  | 
  | 
  | 
  | 
  | Colored spots | Incorrect use of fabric  | • Check fabric softener package for instructions and follow  | |
  | 
  | 
  | softener  | directions for using dispenser.  | 
  | 
  | 
  | 
  | • Pretreat stain and rewash.  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | Dye transfer  | • Sort whites or lightly colored items from dark colors.  | 
  | 
  | 
  | 
  | 
  | 
  | Grayed or yellowed | Not enough detergent  | • Use more detergent (especially with larger loads). Be  | |
  | clothes | 
  | sure to follow detergent manufacturer’s directions.  | |
  | 
  | 
  | Hard water  | • Use a water conditioner like Calgon brand or install  | 
  | 
  | 
  | 
  | a water softener.  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | Water is not hot enough  | • Make sure water heater is delivering water at  | 
  | 
  | 
  | 
  | |
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | Washer is overloaded  | • Select load size to match clothes load.  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | Detergent is not  | • Add detergent as wash basket fills with water before  | 
  | 
  | 
  | dissolving  | you load clothes.  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | Dye transfer  | • Sort clothes by color. If fabric label states wash separately,  | 
  | 
  | 
  | 
  | unstable dyes may be indicated.  | 
  | 
  | 
  | 
  | 
  | 
  | Lint or residue on | Clothes are air or line dried  | • If you do not dry your clothes with a clothes dryer, your  | |
  | clothes  | 
  | clothes may retain more lint.  | |
  | 
  | 
  | Incorrect sorting  | • Separate lint producers from lint collectors.  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | Washing too long  | • Wash small loads for a shorter time than larger loads.  | 
  | 
  | 
  | Detergent not dissolving  | • Add detergent as wash basket fills with water, before you  | 
  | 
  | 
  | 
  | load clothes.  | 
  | 
  | 
  | 
  | • Try a liquid detergent.  | 
  | 
  | 
  | 
  | • Use warmer water temperature.  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | Overloading  | • Load clothes no higher than the top row of holes in the  | 
  | 
  | 
  | 
  | washer basket.  | 
  | 
  | 
  | 
  | • Make sure load size selected matches clothes load size.  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | Incorrect use of fabric softener  | • Check fabric softener package for instructions and follow  | 
12  | 
  | 
  | directions for using dispenser.  | |