Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Installation Instructions Safety Instructions
Before you call for service…
Troubleshooting Tips
Problem |
| Possible Causes | What To Do | |
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Rumbling noise |
| Scale and sediment | ● Clean tank. | |
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| in tank. |
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Relief valve |
| Pressure build up | ● This is an unacceptable condition and must be | |
producing popping |
| caused by thermal | corrected. Contact the water supplier or plumbing | |
noise or draining |
| expansion to a | contractor on how to correct this. Do not plug the | |
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| closed system. | relief valve outlet. | |
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Not enough or |
| Water usage may have | ● Wait for the water heater to recover after an abnormal | |
no hot water |
| exceeded the capacity | demand. | |
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| of the water heater. |
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| Low gas pressure. | ● Check gas supply pressure and manifold pressure. | |
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| The pilot may be out. | ● Check the pilot. If necessary, relight using the | |
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| instructions in the “Lighting The Water Heater” section |
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| of this manual. |
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| The gas control (thermostat) | ● See the “Water Temperature Setting of The Water | |
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| may be set too low. | Heater” section of this manual. |
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| Leaking or open hot water | ● Make sure all faucets are closed. | |
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| faucets. |
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| Combustion Shutoff System | ● Contact a qualified service technician. | |
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| tripped. |
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Water is too hot |
| The gas control (thermostat) | ● See the “Water Temperature Setting of The Water | |
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| is set too high. | Heater” section of this manual. | |
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| Gas control (thermostat). | ● Contact a qualified service technician to replace the | |
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| Defective | gas control (thermostat). |
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Pilot Lights, but |
| Combustion Shutoff System | ● Contact a qualified service technician. | |
Burner will not |
| tripped. |
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stay lit |
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!CAUTION: For your safety DO NOT attempt repair of gas piping, gas control (gas control (thermostat)), burners, vent connectors or other safety devices. Refer repairs to qualified service personnel.
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