Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
This water heater incorporates a combustion shut off device that shuts the operation of the water heater down if undesirable combustion conditions occur. Such as the presence of flammable vapors or blockage of the combustion air inlet openings. Please contact a Qualified Service Technician if this occurs.
Problem |
| Possible Causes | What To Do | |
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Condensation |
| This usually happens when | ● This is normal. After the water in the tank warms | |
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| a new water heater is | up the condensation will disappear. If, however, the | |
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| filled for the first time. | condition persists, examine the piping and fittings | |
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| for possible leaks. |
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| Moisture from the products | ● This is normal and will disappear in time. Excessive | |
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| of combustion condensing | condensation can cause pilot outage. | |
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| on the tank surface. |
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| An undersized water | ● Use a water heater size that meets the requirements | |
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| heater will cause | of your needs. | |
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| condensation. |
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Yellow flame |
| Scale on top of the burner. | ● Call a qualified service technician to remove scale. | |
or soot |
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| Flue or combustion air inlet | ● Remove obstruction or debris from flue or | ||
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| openings are restricted. | combustion air inlet openings on jacket. | |
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| Not enough combustion or | ● Proper operation of the water heater requires air for | |
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| ventilation air supplied to | combustion and ventilation. See the Combustion and | |
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| the water heater location. | Ventilation Air information in the “Installing The Water | |
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| Heater” section of this manual. |
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Unable to light |
| Air in gas line. | ● Contact a qualified service technician to purge the air | |
the pilot |
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| from the gas line. |
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| Pilot orifice clogged. | ● The pilot should be cleaned or replaced by a qualified | |
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| service technician. |
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| Pilot tube pinched or | ● The pilot should be cleaned, repaired or replaced by a | |
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| clogged. | qualified service technician. | |
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| Gas Cock Knob not | ● See the “Lighting The Water Heater” section of this | |
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| correctly positioned. | manual. | |
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Pilot does not stay |
| Loose thermocouple. | ● The connection at the gas control (thermostat) should | |
lit when the RED |
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| be tightened by a qualified service technician. |
button is released |
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| Thermocouple defective. | ● The thermocouple should be replaced by a qualified | |
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| service technician. |
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| Safety magnet defective. | ● The gas control (thermostat) should be replaced by a | |
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| qualified service technician. |
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| Gas control (thermostat)’s | ● The gas control (thermostat) should be replaced by a | |
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| single use gas | qualified service technician. | |
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| device has opened. |
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| Combustion Shutoff Device | ● The combustion shutoff device should be replaced | |
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| Tripped. | by a qualified service technician | |
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!CAUTION: For your safety DO NOT attempt repair of gas piping, gas control (gas control (thermostat)),
burners, vent connectors or other safety devices. Refer repairs to qualified service personnel. | 21 |
Safety Instructions Installation Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer Service
