GE WBB6700, EWA6500 owner manual Before you call for service…

Safety Instructions

Operating Instructions

Troubleshooting Tips

Consumer Support

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages, or visit ge.com. You may not need to call for service.

PERFECTEMP	Possible Causes	What To Do
PerfecTemp	The washer is in a cold rinse cycle	• This normal. The PerfecTemp feature is designed
wash temperature		not to activate during a cold rinse cycle to improve
is incorrect		the energy efficiency of your washer.
(Review PerfecTemp	All the water in your household	• Wait until the water in the water heater is heated to the
in the “About washer	water heater has been used	correct temperature.
features” section)
WATER	Possible Causes	What To Do
Too many suds	Type of detergent	• Switch to a lower sudsing detergent brand and follow
		instructions on package.
	Very soft water	• Try less detergent.
	Too much detergent	• Measure your detergent carefully. Use less soap if you
		have soft water, a smaller load or a lightly soiled load.
Water leaks	Fill hoses or drain hose is	• Make sure hose connections are tight at faucets and
	improperly connected	rubber washers are installed. Make sure end of drain
		hose is correctly inserted in and secured to drain facility.
	Household drain may	• Check household plumbing. You may need to call
	be clogged	a plumber.
	Constant water pressure	• Tighten hoses at the faucets and turn the water off after
	to the fill hoses at the	each use.
	water source	• Check condition of the fill hoses; they should be
		replaced every 5 years.
	Using too much detergent	• Use less detergent. Use less soap if you have soft water,
	in washer	a smaller load or a lightly soiled load.
Water temperature	Cooler water temperatures	• New laundry detergents have been formulated to work
seems incorrect	provide improved energy	with cooler water temperatures without affecting
	efficiency	wash performance.
	Control is not set properly	• Check water temperature control and adjust.
	Water supply is turned off	• Turn both hot and cold faucets fully on and make sure
	or improperly connected	hoses are connected to correct faucets.
	Water valve screens are	• Turn off the water source and remove the water
	stopped up	connection hoses from the upper back of the washer.
		Use a brush or toothpick to clean the screens in the
		machine. Reconnect the hoses and turn the water back on.
	House water heater is	• Make sure house water heater is delivering water
	not set properly	at 120°F–140°F(48°C–60°C).
Water pumped out before	Lid lifted or cycle was put in	• Reset cycle.
cycle is complete	pause for over 24 hours
Water won’t drain	Drain hose is kinked or	• Straighten drain hose and make sure washer is not
	improperly connected	sitting on it.
		• Top of drain outlet should be less than 8 ft (2.5 m)
		above floor.
Washer pauses during	The HANDWASH or CASUALS	• This is normal. The washer alternates between agitate
wash cycle	cycle was chosen	and soak during the HANDWASH and CASUALS cycles to
		get your clothes cleaner with less wear.
Washer pauses during	This is normal	• The washer may pause during the spin cycle to remove
spin cycle		soapy water more efficiently.

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